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Lead Bank Segment Experience Owner

Company: USAA
Location: Richardson
Posted on: March 25, 2020

Job Description:

Purpose of JobWe are currently seeking a talented Lead Bank Segment Experience Owner Product / Brand Management to join an Omnichannel team focused on the member experiences as they pertain to the shop , buy and use functions and bank operational communications for Bank products.
It's a very exciting time for USAA as we've rapidly grown to more than $155 billion in assets. With this tremendous growth, USAA has heightened opportunities for highly talented Bank professionals at an organization known for its core values and important mission. We are a family of companies that provide insurance, banking, investments, retirement products and advice to more than 12.8 million current and former members of the U.S. military and their families. We re known for our legendary commitment to our members, and consistently recognized for outstanding service, employee well-being and financial strength. Join us and see just how far our mission, diversity of opportunities and career mobility can take you.

As a USAA Bank professional, you will find career mobility is encouraged and gain diverse experience through exposure to a variety of USAA businesses. Within a collaborative team setting, you will use your business skills and knowledge to enhance the control environment across USAA. We value our employees as our number one asset and invest significantly in training and development, including advanced degrees, professional designations and specialty certifications.

The Lead Bank Segment Experience Owner Product/Brand Professional is responsible for creating and executing cross-channel experiences and/or Business Deliverables. Understands the business performance of the experience and its financial impact on the business. Responsible for the risk, controls and mitigation strategies for experiences through consistent use and application of existing frameworks and follows documented risk and compliance policies and procedures for all business activities. Identifies and manages existing and emerging risks that stem from business activities and ensures these risks are effectively identified, measured, monitored and controlled.Job Requirements

  • Responsible for financial, regulatory, and operational risk management related to the experience, prioritizing closing any gaps or findings.
  • Leads and manages experience life cycle from conception to release, iteration and maintenance, while maintaining and prioritizing a backlog of experience, risk and process improvements to ensure delivery to experience expectations.
  • Leverages human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users for high complexity, high risk and highly regulated experiences, processes and/or business deliverables.
  • Drives and influences key stakeholders towards a unified experience that serves Members , Employees and business needs, aligned to strategic outcomes in compliance with applicable regulatory requirements.
  • Establishes and monitors Key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensure correct data and instrumentation for the experience and related processes; uses data to improve experiences.
  • Leads Agile management rhythms across the experience taxonomy to drive cohesive decision-making and action.
  • Partners with process owners to ensure ongoing documentation and process certification and experience(s) which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines.
  • Identifies and manages existing and emerging CoSA and business process risks across all activities and ensures these risks are effectively measured, monitored and controlled.
  • Understands acceptable performance limits and establishes and leads management routines and control plans to monitor performance and react accordingly when the process is out of acceptable limits.
  • Understands primary regulations commonly applicable to regulated products and services.Minimum Skills
    • Bachelor s Degree. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.
    • 8 years of relevant experience in product development, marketing, strategy, digital, process, or user experience design
      OR
      Master's Degree and 6 years of relevant experience in product development, marketing, strategy, digital, process or user experience design. *Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred Skills
      • Working knowledge and demonstrated ability to take strategy and vision and deliver Journey Maps as well as execute on roadmaps and plans
      • Proven ability in utilizing user center design for a particular segment or group
      • Experience conducting bank market research
      • SAFE agile methodology experience in writing features and stories
      • Demonstrated ability in building out roadmaps for existing and future work based on data
      • Experience in first line risk management
      • Background managing an end to end customer experience
      • Experience managing multi-channel execution (from concept development to delivery) including working across multi-functional teams, such as Product, Marketing, Data and ITThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement), or must have manager s approval prior to posting.Last day for internal candidates to apply to the opening is 3/05/20 by 11:59 pm CST time. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.Relocation assistance is available for this position. Associated topics: analysis, analyst, analyze, business analytic, business finance, business intelligence, examiner, financial reporting analyst, strategy, valuation analyst

Keywords: USAA, Richardson , Lead Bank Segment Experience Owner, Other , Richardson, Texas

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