Order Management Supervisor / Customer Operations Supervisor
Company: Robert Half
Location: Fort Worth
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Order Management Supervisor /
Customer Operations Supervisor Fort Worth, TX – Full-Time Direct
Hire Lead the charge in a thriving Fort Worth company where your
leadership turns orders into happy customers and keeps the business
humming! We're hiring a motivated Order Management Supervisor to
guide our customer operations team in a fast-moving distribution
world. Your Impact: Lead and grow a strong team: hire, train,
coach, set goals, give feedback, manage performance, and build a
customer-first vibe that hits every KPI. Run the full order-to-cash
process: handle order entry, fulfillment, invoicing, 3PL logistics
coordination, returns/RMAs, credits, claims, and international
orders with precision. Drive better every day: update SOPs, lead
continuous improvement, ensure audit readiness, and partner with
Finance, IT, Logistics, and Quality to solve issues quickly. Use
reporting and system expertise to spot trends, forecast demand, and
streamline operations for maximum efficiency. You Bring: 3–5 years
supervising customer service or operations teams, with strong order
management and wholesale/distributor experience. Positive
leadership style: great communicator, detail-oriented
problem-solver who builds relationships and prioritizes customers.
High school diploma required; degree preferred. Why Join? Direct
hire, competitive salary, excellent benefits, and real career
growth in a supportive, expanding company. Your work will directly
shape customer success—make a difference here! Knowledge of ERP,
EDI, CRM, or reporting tools Email Joe.Faradie at roberthalf com -
this is the best way to apply • Strong communication skills with
attention to detail and problem-solving abilities. • High school
diploma required; a bachelor's degree is preferred. •
Keywords: Robert Half, Richardson , Order Management Supervisor / Customer Operations Supervisor, Logistics, Transportation & Drivers , Fort Worth, Texas
