Support Engineer II-Ext - AMZ9442166
Company: Amazon
Location: Dallas
Posted on: April 2, 2026
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Job Description:
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext Job Location: Dallas,
Texas Job Number: AMZ9442166 Position Responsibilities: Provide
advanced remote technical support to customers by responding to
difficult technical inquiries related to large and production
critical issues to propose solutions to and/or resolve root causes
of cloud network and/or system issues. Lead and oversee documenting
all varieties of corner case scenarios and troubleshooting of
workflows in AWS internal knowledge databases, and create
tutorials, how-to videos and other technical materials for the AWS
customer community. Navigate and configure complex Linux/Windows
systems and troubleshoot difficult issues. Apply advanced knowledge
of information science and technology to perform difficult network
troubleshooting of Amazon services using tools and technologies,
including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN,
traceroute commands, iPerf, dig commands, and/or cURL. Execute
migrations of existing on-premise environments to AWS Cloud, grow
clients' existing cloud architecture by onboarding them onto new
AWS services and provide maintenance support by providing complex
technical assistance. Analyzing product and reports on support
performance metrics to measure support success, service performance
and drive customer facing platform improvements. Acts as a liaison
between service development team and support engineering team,
communicating customer feedback through tech sync meetings for
product and service improvement. Participate in bug bash events to
identify straightforward bugs and improve documentation to support
overall customer experience. Execute customer code assessments and
support customers in code development to deploy customer
applications on the AWS cloud. Position Requirements: Bachelor’s
degree or foreign equivalent degree in Networking, Information
Technology, Computer Science or a related field and three years of
experience in the job offered or a related occupation. Must have
three years of experience in the following skill(s): (1)
Configuring, managing, and troubleshooting large-scale systems,
including cloud virtualization, distributed networks, and
co-location; (2) Providing Linux or Windows Operating System
support; and (3) Deploying and troubleshooting LAN, VPN, Firewalls,
DNS, TCP/IP, IPsec and IDS/IPS systems. Amazon.com is an Equal
Opportunity-Affirmative Action Employer – Minority / Female /
Disability / Veteran / Gender Identity / Sexual Orientation. 40
hours / week, 8:00am-5:00pm, Salary Range $95,600/year to
$160,000/year. Amazon is a total compensation company. Dependent on
the position offered, equity, sign-on payments, and other forms of
compensation may be provided as part of a total compensation
package, in addition to a full range of medical, financial, and/or
other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.0000
Position Requirements: Bachelor’s degree or foreign equivalent
degree in Networking, Information Technology, Computer Science or a
related field and three years of experience in the job offered or a
related occupation. Must have three years of experience in the
following skill(s): (1) Configuring, managing, and troubleshooting
large-scale systems, including cloud virtualization, distributed
networks, and co-location; (2) Providing Linux or Windows Operating
System support; and (3) Deploying and troubleshooting LAN, VPN,
Firewalls, DNS, TCP/IP, IPsec and IDS/IPS systems.0000 Please see
job description and the position requirements above. Amazon is an
equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected
status. Our inclusive culture empowers Amazonians to deliver the
best results for our customers. If you have a disability and need a
workplace accommodation or adjustment during the application and
hiring process, including support for the interview or onboarding
process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner.
Keywords: Amazon, Richardson , Support Engineer II-Ext - AMZ9442166, IT / Software / Systems , Dallas, Texas
