IT Support Specialist- Tier I
Company: Edge Communications Solutions LLC
Location: Plano
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Description: Department: IT
Services Reports to : ITS Supervisor Location : Corporate Office -
Plano Company Description: Edge is a provider of integrated,
managed voice, data technology systems, and services for business.
Position Description: Provide Tier I IT desktop support and
hospitality-related third-party vendor platform support to Edge’s
commercial customers. Primary Responsibilities: Serve as the
primary point of contact for customers requiring technical
assistance. Remotely assist users with desktop, printer, and other
connected device troubleshooting. Perform troubleshooting and issue
resolution for shared resource access, hardware, and software
configurations. Perform OS and other software and firmware updates
and patch management. First-level identification and escalation of
major incidents using the approved IT escalation processes.
Document all work performed through a support ticketing system and
effectively track and route incidents to the appropriate teams
within IT. Perform network administration functions, user account
permissions, and Active Directory changes. Follow up with clients
to ensure issue resolution is complete and satisfactory. Other
Responsibilities: Assist in creating knowledge base articles,
checklists, and FAQs. Willingness to learn industry-specific and
proprietary management systems. Flexibility and willingness to work
holidays, longer hours on a case-by-case basis, and other shifts as
required. Accommodate occasional shift changes based on coverage
requirements and special events. Requirements: Required Skills &
Experience: Knowledge of Windows desktop and server operating
systems, 0365, Active Directory, and Exchange. Strong customer
service and problem-solving skills, including the ability to
respond diligently, promptly, and courteously to users’ questions
or issues. Benefits: As a full-time employee, you’ll receive a
competitive salary along with a comprehensive benefits package.
This includes medical, dental, and vision coverage, a 401(k)
retirement plan, paid time off (PTO), short-term/long-term
disability, life insurance, and opportunities for professional
growth. We’re committed to fostering a collaborative and supportive
work environment where you’re encouraged to contribute and grow
with the company.
Keywords: Edge Communications Solutions LLC, Richardson , IT Support Specialist- Tier I, IT / Software / Systems , Plano, Texas
