AppD Software Support Engineer

You will be responsible for troubleshooting complex multi-tiered applications in variousJava / J2EE frameworks. Provide phone/email/webex consultation to troubleshoot, debug, and solve customer problems of high complexity Own and manage high severity issues from a technical standpoint without assistance Understand the problems reported by customers and reproduce locally in the lab Investigate and provide workarounds as applicable Participate in side-projects aiming at improving usability, supportability, and quality of AppDynamics Actively contribute to the Knowledge Base, and help identify gaps in the Knowledge Base for the product. Continually learn and expand your knowledge of Appdynamics and its integrations. Take escalations from other team and help resolve the problem Collaborate with other departments, such as Product Engineering/Sales/SRE/Customer Success teams as required Contribute to management initiatives there by improving our KPIs. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you! Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other's backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco#appd_jobs