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AppDD (Cisco) - Software Support Engineer

Company: Cisco
Location: Richardson
Posted on: March 17, 2023

Job Description:

About Us:

AppDynamics is a full stack observability solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you will be able to align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver amazing customer experience at scale.

About You:

You have an outstanding attention to details, hacking background or keen in finding different ways to identify and report the weakness in the codebase. This is a customer/support engineering role. Some other experiences and skills that you have include:

  • Excellent debugging skills for JVM performance-related issues
  • Out of the box, unorthodox thinking, self-starter and independent, but always willing to communicate and share ideas
  • Enthusiastic to learn new technologies and passionate about troubleshooting complex technical issues
  • Excellent communication skills (both verbal and written)
  • Comfortable working on Unix/Linux with familiarity with commonly used commands and familiar with shell scripting (Bash, Korn, etc.)
  • Strong knowledge of Application servers like WebSphere, WebLogic, Tomcat, JBoss and Jetty
  • Strong knowledge of Java frameworks like Struts, Servlets, Spring, EJB, Hibernate, Coherence (or other Caching frameworks)
  • Strong knowledge of RMI and SOA implementation of WebSphere, JBoss, and WebLogic
  • Strong knowledge of JDBC and familiarity with an RDBMS server (at least one of Oracle, DB2, MS SQL, MySQL, PostgreSQL)
  • Solid programming background in an object-oriented programming language is a must-have - Java preferred
  • Good computer science fundamentals - algorithms/data structures/algorithm

    About the Role:

    We are looking for a Java Software Support/Customer Engineer to join our team. In this position:
    • you will be responsible for troubleshooting complex multi-tiered applications in various Java frameworks
    • you will also be responsible for working directly with customers to provide advanced technical support and solve complex problems in customer environments
    • you will work very closely with the development/sales/customer success teams
    • you might need to work with the development team to deliver bug fixes and enhancement requests that come from customers
    • write multi-tiered complex applications using various Java ecosystem technologies, learn new stacks, technologies added in Java and implement applications using them
    • modify the existing applications to simulate various implementations of SOA, RMI, Messaging, Caching and commonly used development Frameworks like Spring, Struts, Servlets, EJB etc.
    • provide advanced technical support and work with customers to solve complex issues with the product in their environment
    • create customer-focused functionalities to complement the product coverage
    • developing tools to help with troubleshooting

      The successful applicant will be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

      We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

      Why Cisco?

      #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

      Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

      We tackle whatever challenges come our way. We have each other's backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

      We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

      So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

      The successful applicant will be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

      Message to applicants applying to work in the U.S.:

      When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

      U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

      Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, Richardson , AppDD (Cisco) - Software Support Engineer, IT / Software / Systems , Richardson, Texas

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