Technical Helpdesk

Company: Ampcus Incorporated
Location: Richardson
Posted on: May 7, 2022

Job Description:

Job DescriptionJob Role: Technical HelpdeskLocation: Richardson, 75082Duration: Long term contractDesired Skills & ExperienceReports to Service Desk Manager. Process Associate will provide primary activity queue support by resolving a user's problem or service requests via the phone, sent in via E-mail, Self Service requests or via Live Chat. They will also coordinate with other IT support groups (if necessary) to resolve the request. The Process Associate will track, monitor, escalate and train customers efficiently and with quality. The goal is to meet or exceed the customer's level of expectation with technical support and requests for service.Qualifications:---Associates degree or equivalent experience of 1 yearPreferred:---Exceptional written and oral communication skills---Excellent interpersonal skills, with a focus on rapport building, listening, and questioning skills.---Strong documentation skills---Ability to absorb and retain information quickly---Ability to present troubleshooting steps in user-friendly language.---Analytical problem solving abilities---High level of attention to detail.---Highly self-motivated.---Team oriented

Keywords: Ampcus Incorporated, Richardson , Technical Helpdesk, IT / Software / Systems , Richardson, Texas