Enterprise Imaging Services Analyst - Core Technology Infrastructure

Company: Bank of America
Location: Richardson
Posted on: January 16, 2022

Job Description:

Job Description:The Enterprise Imaging Service Analyst is part of a team that operates & supports scanner infrastructure in our financial centers which supports front counter check scanning operations.

• Support team members provide support 7am - 8pm Mon-Fri (rotational on-call for after hours and weekends).
• Must be very experienced & knowledgeable of enterprise scale imaging products and hardware and aligned software, and client Windows OS print processes.
• Leads a team that is expected to be able to triage incidents quickly and to proactively identify issues before they occur.
• The candidate must be a self-starter who is able to work independently, and must be able to anticipate, identify, diagnose, and solve critical problems.
• The candidate will need to have a clear understanding of ITIL processes for incident, problem, event, & change management, with an emphasis on compliance with enterprise change management procedures Candidate must be able to communicate clearly both verbally & in writing, and must work well across multiple teams and regions.
• Candidate should be skilled and experienced working with 3rd party vendor support, monitoring and ensuring troubleshooting escalations and experienced working with resolving Network Wireless failures.
• Previous work in the operational support Retail / Financial Center environment. Familiar with Break / FIX Repair and escalation process. Daily job responsibilities:
  • Validate application & infrastructure health and troubleshoot any issues.
  • Review incident queue and ensure tickets are assigned & worked in alignment with team priorities. Respond to escalations for infrastructure or application issues.
  • Participate in team and management meetings as scheduled.
  • Review changes and provide feedback for any needed modifications, and participate in change implementations as scheduled.
  • Review infrastructure capacity and performance and provide feedback for needed updates.
  • QA and certify new infrastructure as production ready as needed.
  • Complete required enterprise and product training when assigned.
  • Comfortable communicating across all levels of operational, engineering support and management and acting as escalation path to resolve issues.
  • Perform root cause analysis on hardware products failures.
  • Experienced in working with LOB to take corrective action to resolve issues and mitigate future issues. Required SkillsIdeal candidate will be very experienced & knowledgeable of enterprise scale scan and print products. Desired Skills
    • Panini check scanners, device certificates, Remedy, Splunk, Agile, PowerShell, and ITIL certification.
    • Proven team player who can work comfortably in a multicultural environment
    • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
    • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
    • Detail oriented and organized
    • Must be pro-active, enthusiastic, flexible, results driven with attention to detail
    • Strong problem solving and critical thinking skills
    • Motivation to achieve results and the ability to quickly integrate into teams
    • Ability to work in an ambiguous environment and draw and defend results and conclusions
    • Ability to work in a dynamic and team oriented environment
    • Ability to balance a significant workload, prioritize and multitask
    • Ability to work in non-contiguous shifts including the potential for weekend
    • Coachable and open to feedback
    • Robust facilitation skills and situational awareness
    • Ability to drive continuous improvement through transparency and learning
    • Exhibits a continuous learner mindset and is comfortable when faced with complex problems
    • Strong navigation skills and organizational awareness
    • Takes ownership - Demonstrates sense of commitment to work. Is dependable and conscientiously follows through on commitments. Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:The Enterprise Imaging Service Analyst is part of a team that operates & supports scanner infrastructure in our financial centers which supports front counter check scanning operations.
      • Support team members provide support 7am - 8pm Mon-Fri (rotational on-call for after hours and weekends).
      • Must be very experienced & knowledgeable of enterprise scale imaging products and hardware and aligned software, and client Windows OS print processes.
      • Leads a team that is expected to be able to triage incidents quickly and to proactively identify issues before they occur.
      • The candidate must be a self-starter who is able to work independently, and must be able to anticipate, identify, diagnose, and solve critical problems.
      • The candidate will need to have a clear understanding of ITIL processes for incident, problem, event, & change management, with an emphasis on compliance with enterprise change management procedures Candidate must be able to communicate clearly both verbally & in writing, and must work well across multiple teams and regions.
      • Candidate should be skilled and experienced working with 3rd party vendor support, monitoring and ensuring troubleshooting escalations and experienced working with resolving Network Wireless failures.
      • Previous work in the operational support Retail / Financial Center environment. Familiar with Break / FIX Repair and escalation process. Daily job responsibilities:
        • Validate application & infrastructure health and troubleshoot any issues.
        • Review incident queue and ensure tickets are assigned & worked in alignment with team priorities. Respond to escalations for infrastructure or application issues.
        • Participate in team and management meetings as scheduled.
        • Review changes and provide feedback for any needed modifications, and participate in change implementations as scheduled.
        • Review infrastructure capacity and performance and provide feedback for needed updates.
        • QA and certify new infrastructure as production ready as needed.
        • Complete required enterprise and product training when assigned.
        • Comfortable communicating across all levels of operational, engineering support and management and acting as escalation path to resolve issues.
        • Perform root cause analysis on hardware products failures.
        • Experienced in working with LOB to take corrective action to resolve issues and mitigate future issues. Required SkillsIdeal candidate will be very experienced & knowledgeable of enterprise scale scan and print products. Desired Skills
          • Panini check scanners, device certificates, Remedy, Splunk, Agile, PowerShell, and ITIL certification.
          • Proven team player who can work comfortably in a multicultural environment
          • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
          • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
          • Detail oriented and organized
          • Must be pro-active, enthusiastic, flexible, results driven with attention to detail
          • Strong problem solving and critical thinking skills
          • Motivation to achieve results and the ability to quickly integrate into teams
          • Ability to work in an ambiguous environment and draw and defend results and conclusions
          • Ability to work in a dynamic and team oriented environment
          • Ability to balance a significant workload, prioritize and multitask
          • Ability to work in non-contiguous shifts including the potential for weekend
          • Coachable and open to feedback
          • Robust facilitation skills and situational awareness
          • Ability to drive continuous improvement through transparency and learning
          • Exhibits a continuous learner mindset and is comfortable when faced with complex problems
          • Strong navigation skills and organizational awareness
          • Takes ownership - Demonstrates sense of commitment to work. Is dependable and conscientiously follows through on commitments. Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: The Enterprise Imaging Service Analyst is part of a team that operates & supports scanner infrastructure in our financial centers which supports front counter check scanning operations.
            • Support team members provide support 7am - 8pm Mon-Fri (rotational on-call for after hours and weekends).
            • Must be very experienced & knowledgeable of enterprise scale imaging products and hardware and aligned software, and client Windows OS print processes.
            • Leads a team that is expected to be able to triage incidents quickly and to proactively identify issues before they occur.
            • The candidate must be a self-starter who is able to work independently, and must be able to anticipate, identify, diagnose, and solve critical problems.
            • The candidate will need to have a clear understanding of ITIL processes for incident, problem, event, & change management, with an emphasis on compliance with enterprise change management procedures Candidate must be able to communicate clearly both verbally & in writing, and must work well across multiple teams and regions.
            • Candidate should be skilled and experienced working with 3rd party vendor support, monitoring and ensuring troubleshooting escalations and experienced working with resolving Network Wireless failures.
            • Previous work in the operational support Retail / Financial Center environment. Familiar with Break / FIX Repair and escalation process. Daily job responsibilities:
              • Validate application & infrastructure health and troubleshoot any issues.
              • Review incident queue and ensure tickets are assigned & worked in alignment with team priorities. Respond to escalations for infrastructure or application issues.
              • Participate in team and management meetings as scheduled.
              • Review changes and provide feedback for any needed modifications, and participate in change implementations as scheduled.
              • Review infrastructure capacity and performance and provide feedback for needed updates.
              • QA and certify new infrastructure as production ready as needed.
              • Complete required enterprise and product training when assigned.
              • Comfortable communicating across all levels of operational, engineering support and management and acting as escalation path to resolve issues.
              • Perform root cause analysis on hardware products failures.
              • Experienced in working with LOB to take corrective action to resolve issues and mitigate future issues. Required SkillsIdeal candidate will be very experienced & knowledgeable of enterprise scale scan and print products. Desired Skills
                • Panini check scanners, device certificates, Remedy, Splunk, Agile, PowerShell, and ITIL certification.
                • Proven team player who can work comfortably in a multicultural environment
                • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
                • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
                • Detail oriented and organized
                • Must be pro-active, enthusiastic, flexible, results driven with attention to detail
                • Strong problem solving and critical thinking skills
                • Motivation to achieve results and the ability to quickly integrate into teams
                • Ability to work in an ambiguous environment and draw and defend results and conclusions
                • Ability to work in a dynamic and team oriented environment
                • Ability to balance a significant workload, prioritize and multitask
                • Ability to work in non-contiguous shifts including the potential for weekend
                • Coachable and open to feedback
                • Robust facilitation skills and situational awareness
                • Ability to drive continuous improvement through transparency and learning
                • Exhibits a continuous learner mindset and is comfortable when faced with complex problems
                • Strong navigation skills and organizational awareness
                • Takes ownership - Demonstrates sense of commitment to work. Is dependable and conscientiously follows through on commitments. Shift:1st shift (United States of America) Hours Per Week: -40

Keywords: Bank of America, Richardson , Enterprise Imaging Services Analyst - Core Technology Infrastructure, IT / Software / Systems , Richardson, Texas