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Enterprise Imaging Services Analyst - Core Technology Infrastructure

Company: Bank of America
Location: Richardson
Posted on: January 16, 2022

Job Description:

Job Description:The Enterprise Imaging Service Analyst is part of a team that operates & supports scanner infrastructure in our financial centers which supports front counter check scanning operations.

  • Support team members provide support 7am - 8pm Mon-Fri (rotational on-call for after hours and weekends).
  • Must be very experienced & knowledgeable of enterprise scale imaging products and hardware and aligned software, and client Windows OS print processes.
  • Leads a team that is expected to be able to triage incidents quickly and to proactively identify issues before they occur.
  • The candidate must be a self-starter who is able to work independently, and must be able to anticipate, identify, diagnose, and solve critical problems.
  • The candidate will need to have a clear understanding of ITIL processes for incident, problem, event, & change management, with an emphasis on compliance with enterprise change management procedures Candidate must be able to communicate clearly both verbally & in writing, and must work well across multiple teams and regions.
  • Candidate should be skilled and experienced working with 3rd party vendor support, monitoring and ensuring troubleshooting escalations and experienced working with resolving Network Wireless failures.
  • Previous work in the operational support Retail / Financial Center environment. Familiar with Break / FIX Repair and escalation process. Daily job responsibilities:
    • Validate application & infrastructure health and troubleshoot any issues.
    • Review incident queue and ensure tickets are assigned & worked in alignment with team priorities. Respond to escalations for infrastructure or application issues.
    • Participate in team and management meetings as scheduled.
    • Review changes and provide feedback for any needed modifications, and participate in change implementations as scheduled.
    • Review infrastructure capacity and performance and provide feedback for needed updates.
    • QA and certify new infrastructure as production ready as needed.
    • Complete required enterprise and product training when assigned.
    • Comfortable communicating across all levels of operational, engineering support and management and acting as escalation path to resolve issues.
    • Perform root cause analysis on hardware products failures.
    • Experienced in working with LOB to take corrective action to resolve issues and mitigate future issues. Required SkillsIdeal candidate will be very experienced & knowledgeable of enterprise scale scan and print products. Desired Skills
      • Panini check scanners, device certificates, Remedy, Splunk, Agile, PowerShell, and ITIL certification.
      • Proven team player who can work comfortably in a multicultural environment
      • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
      • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
      • Detail oriented and organized
      • Must be pro-active, enthusiastic, flexible, results driven with attention to detail
      • Strong problem solving and critical thinking skills
      • Motivation to achieve results and the ability to quickly integrate into teams
      • Ability to work in an ambiguous environment and draw and defend results and conclusions
      • Ability to work in a dynamic and team oriented environment
      • Ability to balance a significant workload, prioritize and multitask
      • Ability to work in non-contiguous shifts including the potential for weekend
      • Coachable and open to feedback
      • Robust facilitation skills and situational awareness
      • Ability to drive continuous improvement through transparency and learning
      • Exhibits a continuous learner mindset and is comfortable when faced with complex problems
      • Strong navigation skills and organizational awareness
      • Takes ownership - Demonstrates sense of commitment to work. Is dependable and conscientiously follows through on commitments. Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:The Enterprise Imaging Service Analyst is part of a team that operates & supports scanner infrastructure in our financial centers which supports front counter check scanning operations.
        • Support team members provide support 7am - 8pm Mon-Fri (rotational on-call for after hours and weekends).
        • Must be very experienced & knowledgeable of enterprise scale imaging products and hardware and aligned software, and client Windows OS print processes.
        • Leads a team that is expected to be able to triage incidents quickly and to proactively identify issues before they occur.
        • The candidate must be a self-starter who is able to work independently, and must be able to anticipate, identify, diagnose, and solve critical problems.
        • The candidate will need to have a clear understanding of ITIL processes for incident, problem, event, & change management, with an emphasis on compliance with enterprise change management procedures Candidate must be able to communicate clearly both verbally & in writing, and must work well across multiple teams and regions.
        • Candidate should be skilled and experienced working with 3rd party vendor support, monitoring and ensuring troubleshooting escalations and experienced working with resolving Network Wireless failures.
        • Previous work in the operational support Retail / Financial Center environment. Familiar with Break / FIX Repair and escalation process. Daily job responsibilities:
          • Validate application & infrastructure health and troubleshoot any issues.
          • Review incident queue and ensure tickets are assigned & worked in alignment with team priorities. Respond to escalations for infrastructure or application issues.
          • Participate in team and management meetings as scheduled.
          • Review changes and provide feedback for any needed modifications, and participate in change implementations as scheduled.
          • Review infrastructure capacity and performance and provide feedback for needed updates.
          • QA and certify new infrastructure as production ready as needed.
          • Complete required enterprise and product training when assigned.
          • Comfortable communicating across all levels of operational, engineering support and management and acting as escalation path to resolve issues.
          • Perform root cause analysis on hardware products failures.
          • Experienced in working with LOB to take corrective action to resolve issues and mitigate future issues. Required SkillsIdeal candidate will be very experienced & knowledgeable of enterprise scale scan and print products. Desired Skills
            • Panini check scanners, device certificates, Remedy, Splunk, Agile, PowerShell, and ITIL certification.
            • Proven team player who can work comfortably in a multicultural environment
            • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
            • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
            • Detail oriented and organized
            • Must be pro-active, enthusiastic, flexible, results driven with attention to detail
            • Strong problem solving and critical thinking skills
            • Motivation to achieve results and the ability to quickly integrate into teams
            • Ability to work in an ambiguous environment and draw and defend results and conclusions
            • Ability to work in a dynamic and team oriented environment
            • Ability to balance a significant workload, prioritize and multitask
            • Ability to work in non-contiguous shifts including the potential for weekend
            • Coachable and open to feedback
            • Robust facilitation skills and situational awareness
            • Ability to drive continuous improvement through transparency and learning
            • Exhibits a continuous learner mindset and is comfortable when faced with complex problems
            • Strong navigation skills and organizational awareness
            • Takes ownership - Demonstrates sense of commitment to work. Is dependable and conscientiously follows through on commitments. Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: The Enterprise Imaging Service Analyst is part of a team that operates & supports scanner infrastructure in our financial centers which supports front counter check scanning operations.
              • Support team members provide support 7am - 8pm Mon-Fri (rotational on-call for after hours and weekends).
              • Must be very experienced & knowledgeable of enterprise scale imaging products and hardware and aligned software, and client Windows OS print processes.
              • Leads a team that is expected to be able to triage incidents quickly and to proactively identify issues before they occur.
              • The candidate must be a self-starter who is able to work independently, and must be able to anticipate, identify, diagnose, and solve critical problems.
              • The candidate will need to have a clear understanding of ITIL processes for incident, problem, event, & change management, with an emphasis on compliance with enterprise change management procedures Candidate must be able to communicate clearly both verbally & in writing, and must work well across multiple teams and regions.
              • Candidate should be skilled and experienced working with 3rd party vendor support, monitoring and ensuring troubleshooting escalations and experienced working with resolving Network Wireless failures.
              • Previous work in the operational support Retail / Financial Center environment. Familiar with Break / FIX Repair and escalation process. Daily job responsibilities:
                • Validate application & infrastructure health and troubleshoot any issues.
                • Review incident queue and ensure tickets are assigned & worked in alignment with team priorities. Respond to escalations for infrastructure or application issues.
                • Participate in team and management meetings as scheduled.
                • Review changes and provide feedback for any needed modifications, and participate in change implementations as scheduled.
                • Review infrastructure capacity and performance and provide feedback for needed updates.
                • QA and certify new infrastructure as production ready as needed.
                • Complete required enterprise and product training when assigned.
                • Comfortable communicating across all levels of operational, engineering support and management and acting as escalation path to resolve issues.
                • Perform root cause analysis on hardware products failures.
                • Experienced in working with LOB to take corrective action to resolve issues and mitigate future issues. Required SkillsIdeal candidate will be very experienced & knowledgeable of enterprise scale scan and print products. Desired Skills
                  • Panini check scanners, device certificates, Remedy, Splunk, Agile, PowerShell, and ITIL certification.
                  • Proven team player who can work comfortably in a multicultural environment
                  • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
                  • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
                  • Detail oriented and organized
                  • Must be pro-active, enthusiastic, flexible, results driven with attention to detail
                  • Strong problem solving and critical thinking skills
                  • Motivation to achieve results and the ability to quickly integrate into teams
                  • Ability to work in an ambiguous environment and draw and defend results and conclusions
                  • Ability to work in a dynamic and team oriented environment
                  • Ability to balance a significant workload, prioritize and multitask
                  • Ability to work in non-contiguous shifts including the potential for weekend
                  • Coachable and open to feedback
                  • Robust facilitation skills and situational awareness
                  • Ability to drive continuous improvement through transparency and learning
                  • Exhibits a continuous learner mindset and is comfortable when faced with complex problems
                  • Strong navigation skills and organizational awareness
                  • Takes ownership - Demonstrates sense of commitment to work. Is dependable and conscientiously follows through on commitments. Shift:1st shift (United States of America) Hours Per Week: -40

Keywords: Bank of America, Richardson , Enterprise Imaging Services Analyst - Core Technology Infrastructure, IT / Software / Systems , Richardson, Texas

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