Operations System Administrator
Company: DLR, LLC
Posted on: November 19, 2021
Overview Opportunity Snapshot Digital Realty supports the data
center, colocation and interconnection strategies of customers
across the Americas, EMEA and APAC, ranging from cloud and
information technology services, communications and social
networking to financial services, manufacturing, energy, healthcare
and consumer products. Now is the time to join Digital Realty and
be part of the world---s trusted foundation powering digital
ambitions to our customers, prospects and partners. Digital
Realty---s heritage is understanding a customer---s local to global
data center needs to address mixed workloads and densities.
Enterprises are adapting IT strategies on-the-fly to meet rapidly
evolving demands. As data creation and consumption are increasing,
so are the tools, clouds, networks and resources needed to support
it. This data gravity effect can lead to global workflow management
that isn---t consistent across deployments, only compounding the
complexities. As one of the world---s largest data center
companies, Digital Realty is seeking motivative and imaginative
professions to grow our Enterprise business with collocation and
scale offerings combined best in class connectivity, cloud and data
centric solutions. The Role The Senior Operations System
Administrator role supports the Global Operations Systems team in
maintaining ServiceNow and Salesforce platforms. The ongoing
support required consists of basic end-user support, account
management, maintenance planning configuration, other routine
database maintenance as well as managing third party staff
augmentation. The Requirements:
- Excellent verbal and written communication skills.
- Strong problem solving and analytical skills.
- Proficient in the Microsoft suite of applications.
- Detail oriented with strong organizational skills.
- Prior experience with Salesforce and/or ServiceNow
- Prior experience working in a CMMS or IWMS preferred.
- Bachelor---s degree in Business or Computer Science
- Prior experience in managing 3rd party staffing
- Prior experience in supporting cross-platform integrations (API
and iPaaS) The Role: This role focuses on completing collaborative
efforts between various departments within the business. Reporting
to the Manager of Operations Systems, this role will gain exposure
to business processes and procedures by supporting in the following
- End-User Support --- Support the successful completion of
end-user support requests within expected SLA timeframes. This can
include diagnosing and resolving:
- Work order errors
- Asset inaccuracies
- CMDB inaccuracies
- User account issues
- Account Management --- Support the creation and termination of
end-user accounts within expected SLA timeframes.
- Maintenance Planning Configuration --- Support the Data Center
Operations team in configuring both global and location specific
- Other Routine Database Maintenance --- This can be a variety of
activities and typically involves working with departments across
geographies to ensure data within a specific application is
- Developer guidance for corrective or enhancement measures
within Applications through the use of descriptive stories and
acceptance criteria to outline the issue resolution.
- Guidance on defining and execution of User Acceptance Testing
on new functions, features and cross product integrations.
- Support and manage troubleshooting and problem resolution
across system integrations often spanning multiple vendors.
- Manage third party staff augmentation and workload delegation.
Digital Realty: Where the cloud lives and business thrives We built
the global standard for technical real estate, developing a unique
capability to acquire, manage, and scale data center campuses. Now,
Digital Realty is building a unique ecosystem of open solutions
that power customer growth through exceptional service on a
foundation of unrivaled data center expertise. The new Digital
Realty combines unparalleled data center services, carrier-dense
interconnection, real estate acumen, and financial strength to
create unique power of choice and value when and where our
customers need it. Our Mission To provide our customers with the
trusted foundation for the digital world Our Vision To build a
network of connected campuses and internet gateways that become the
heart of the internet and cloud, powering growth and prosperity for
customers, employees and shareholders. Our Values Guide our
decisions and actions every day---above all else, we value
customers, excellence, talent, teamwork and success. About Digital
Realty Digital Realty Trust, Inc. supports the data center and
colocation strategies of more than 2,000 firms across its secure,
network-rich portfolio of data centers located throughout North
America, Europe, Asia and Australia. Digital Realty's clients
include companies of all sizes, ranging from financial services,
cloud and information technology services, to manufacturing,
energy, gaming, life sciences and consumer products Disclaimer: The
above statements are intended to describe the general nature and
level of work being performed by people assigned to this job. They
are not intended to be an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified. Digital
Realty Trust is committed to employing a diverse workforce. We
value and actively seek to recruit, develop and retain people with
backgrounds, experiences and perspectives that reflect the full
diversity of our society. Digital Realty is a publicly traded
company (NYSE: DLR) with investment grade ratings from all three
major ratings agencies. Digital Realty offers a highly competitive
compensation package, excellent benefits, and an environment that
recognizes and rewards your contributions. Digital Realty is an
equal opportunity employer, EOE/AA/M/F/Vets/Disabled Please do not
forward unsolicited resumes to any employee of Digital Realty and
its subsidiaries. Digital Realty is not responsible for any fees
related to unsolicited referrals.
Keywords: DLR, LLC, Richardson , Operations System Administrator, IT / Software / Systems , Richardson, Texas
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