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Operations System Administrator

Company: DLR, LLC
Location: Richardson
Posted on: November 19, 2021

Job Description:

Overview Opportunity Snapshot Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products. Now is the time to join Digital Realty and be part of the world---s trusted foundation powering digital ambitions to our customers, prospects and partners. Digital Realty---s heritage is understanding a customer---s local to global data center needs to address mixed workloads and densities. Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands. As data creation and consumption are increasing, so are the tools, clouds, networks and resources needed to support it. This data gravity effect can lead to global workflow management that isn---t consistent across deployments, only compounding the complexities. As one of the world---s largest data center companies, Digital Realty is seeking motivative and imaginative professions to grow our Enterprise business with collocation and scale offerings combined best in class connectivity, cloud and data centric solutions. The Role The Senior Operations System Administrator role supports the Global Operations Systems team in maintaining ServiceNow and Salesforce platforms. The ongoing support required consists of basic end-user support, account management, maintenance planning configuration, other routine database maintenance as well as managing third party staff augmentation. The Requirements:

  • Excellent verbal and written communication skills.
  • Strong problem solving and analytical skills.
  • Proficient in the Microsoft suite of applications.
  • Detail oriented with strong organizational skills.
  • Prior experience with Salesforce and/or ServiceNow preferred.
  • Prior experience working in a CMMS or IWMS preferred.
  • Bachelor---s degree in Business or Computer Science preferred.
  • Prior experience in managing 3rd party staffing augmentation
  • Prior experience in supporting cross-platform integrations (API and iPaaS) The Role: This role focuses on completing collaborative efforts between various departments within the business. Reporting to the Manager of Operations Systems, this role will gain exposure to business processes and procedures by supporting in the following capacity:
    • End-User Support --- Support the successful completion of end-user support requests within expected SLA timeframes. This can include diagnosing and resolving:
    • Work order errors
    • Asset inaccuracies
    • CMDB inaccuracies
    • User account issues
    • Account Management --- Support the creation and termination of end-user accounts within expected SLA timeframes.
    • Maintenance Planning Configuration --- Support the Data Center Operations team in configuring both global and location specific maintenance plans.
    • Other Routine Database Maintenance --- This can be a variety of activities and typically involves working with departments across geographies to ensure data within a specific application is audited/corrected.
    • Developer guidance for corrective or enhancement measures within Applications through the use of descriptive stories and acceptance criteria to outline the issue resolution.
    • Guidance on defining and execution of User Acceptance Testing on new functions, features and cross product integrations.
    • Support and manage troubleshooting and problem resolution across system integrations often spanning multiple vendors.
    • Manage third party staff augmentation and workload delegation. Digital Realty: Where the cloud lives and business thrives We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it. Our Mission To provide our customers with the trusted foundation for the digital world Our Vision To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders. Our Values Guide our decisions and actions every day---above all else, we value customers, excellence, talent, teamwork and success. About Digital Realty Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Digital Realty Trust is committed to employing a diverse workforce. We value and actively seek to recruit, develop and retain people with backgrounds, experiences and perspectives that reflect the full diversity of our society. Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies. Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Keywords: DLR, LLC, Richardson , Operations System Administrator, IT / Software / Systems , Richardson, Texas

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