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Technical Consulting Engineer

Company: Seneca Resources
Location: Richardson
Posted on: November 18, 2021

Job Description:

Scripting skills (e.g. Python, Bash/Shell, Perl)Technical Consulting EngineerLocation: Richardson/Plano, TXContract: 18-months, possible to go permanent or extendInterviews: WebEx - 2 rounds. Required Skills:. You've achieved a Bachelor's Degree in a technical field, Masters is a plus. You have 5+ years' experience interacting with customers in a client facing role with excellent verbal and written communication abilities. You should have 10+ years' experience or graduate school equivalent in the telecommunications industry. Innate crisis management skills and the tenacity to handle critical customer issues. You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success. You can resolve problems, determine root cause, and deliver known solutions with a high level of customer satisfaction. Update case notes to reflect current status of support cases. Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction. Utilize the client technical service lab to recreate and resolve customer issues. You can participate in weekend on-call rotation. Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...). CCIE not required, but is a plus. Required Knowledge Specific to your Technology Interest:Linux and Virtualization:. You have an expert level understanding and working knowledge in Linux and its troubleshooting tools. Advanced OpenStack deployment, administration, and troubleshooting. Working knowledge of MongoDB functions and troubleshooting. Knowledge of container technology i.e Docker. Experience with exploiting webservices/API/JSON. Experience with configuration management tools is a big plus (Puppet, Ansible, Chef). Linux certifications are not required but a plus. Service Provider Mobility:. Extensive knowledge of Evolved Packet Core network architecture, network elements' functionalities, and communication protocols. Ability to perform deep troubleshooting to identify the problems and drive the root cause analysis of EPC related issues that includes MME, SGW, PGW, DRA & PCRF. Working experience with analyzing packet captures through Wireshark. Working experience with Cisco Policy Suite and StarOS based products is a plus. Good knowledge of 3GPP standards. Familiar with CUPS and 5G Core architecture and functions

Keywords: Seneca Resources, Richardson , Technical Consulting Engineer, IT / Software / Systems , Richardson, Texas

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