Systems Administrator (Email Security)

Company: insight global
Location: Richardson
Posted on: November 16, 2021

Job Description:

Minimum Qualifications Minimum 3-5 years of experience designing, deploying, configuring, supporting, trouble shooting, debugging security products, including email securityMinimum 2 years of experience of directly supporting customerMicrosoft Exchange, Office 365 or comparable email server technologiesRole & Responsibilities In this role, you will be responsible for providing technical assistance to customers & partners and help them overcome technical barriers that they might experience as they deploy and use our products. Typically reports to Manager, Customer Support. The Designated Service Manager (DSM) has the skills of a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures and resolves a wide range of issues in imaginative as well as practical ways. As a DSM you will receive training on and expand your knowledge on Cisco Email Security Appliance (ESA), Cloud Email Security (CES) as well as other cutting edge Cisco technologies in this space. These issues often include product bugs, DNS issues, network configurations problems, and assistance with complex product configurations, performance tuning and optimization, troubleshooting delivery/connectivity issues and training the customer on unfamiliar features. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.Core Deliverables Include: Provides Adoption support Provides Implementation advising and assistance Provide Proactive Product Assistance Provides Integration and Change Management assistance Provides assistance with Deployment Readiness and Planning Provides Migration and Upgrade Assistance Provides Solution Audits and Tune-Ups Provides Health Check and Progress Reviews Provides Best Practice consultation Provides Incident Management and Escalation Support Provides full-onboarding program for new customer helpdesks and IT teams Provides customized configuration supportJob Types: Full-time, ContractPay: $35.00 - $45.00 per hourBenefits:401(k)Dental insuranceHealth insuranceVision insuranceSchedule:8 hour shiftMonday to FridayWork Location: Multiple Locations

Keywords: insight global, Richardson , Systems Administrator (Email Security), IT / Software / Systems , Richardson, Texas