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Technical Associate - Depot Services Technician

Company: Genpact
Location: Richardson
Posted on: May 6, 2021

Job Description:

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Depot Services Technician The Depot Services Technician will be working as a subject matter expert in configuring computer imaging including installing, diagnosing, repairing, maintaining (warranty and non-warranty repairs), upgrading all hardware and equipment, shipping and handling. Responsibilities: Work with the Client to determine configurations, lead times for supply and repair of spares, as well as end-of-life analysis for contracted equipment Maintain a target stock level for local spare parts inventories with recommendation from Client Maintain and operate a loaner pool consisting of End User computing device at Customer locations for loan to Authorized Users in the event an Authorized User's device is inoperable or unavailable Manage a pool of End User computing device spares, and report inventory and requirements to Customer Configure and ship or deliver replacement End User computing devices to end users Maintain OEM certification enough to perform break/fix including warranty repair Repair failed End User computing devices, and return to End User, OEM warranty repair, reallocation inventory, or loaner pool, as appropriate Manage third party vendors providing replacement and/or repair services for End User computing devices; and Manage and maintain End User computing device peripheral stock inventory with enough stock on hand to deal with most requests based on Customer approval. Monitoring queues for incidents or requests that require resolution Fulfilment of Service Requests assigned to depot services team by Service Desk or other teams as required Imaging of workstations as required especially for spare machines prepared Image backup of assets for terminated users Provide asset inventory data to asset inventory team by regularly updating the asset data and providing details of assets in stock and in production. Manage the life cycle and disposal of end user devices working closely with asset management team, onsite services team and 3 rd party where needed. Qualifications, Experience and Certifications we seek in you! Should have 3-4 years' experience supporting similar responsibilities as mentioned above Must have knowledge of commonly used end user software's and a working knowledge of hardware products and accessories Must have experience in operating system development and maintenance, desktop automation and scripting and expertise with leading software distribution tools Experience in supporting all major OEM devices (Lenovo, Apple, Dell, Toshiba, HP) Mandatory Windows & Mac OS troubleshooting competencies on clients & workstations Must have experience in procurement assistance, image development, configuration, global deployment, break-fix, and end user support of digital health and mobile devices. Strong customer service skills, written and verbal communication skills Must be able to support mobile devices (Android, IOS) Microsoft/ A+ certification a plus Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Keywords: Genpact, Richardson , Technical Associate - Depot Services Technician, IT / Software / Systems , Richardson, Texas

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