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Technical Product Manager-Cloud Security

Company: T-Mobile
Location: Richardson
Posted on: May 16, 2020

Job Description:

Join the next wave of innovation that is happening at T-Mobile. Work on projects that challenge your intellect, passion, drive and curiosity. We are looking for a great Technical Product Manager to raise the bar for a high-performing team that delivers large scale solutions on the cloud. If you are looking to work on projects that are top organizational priority for the company, provide compelling end-user experiences and improve customer satisfaction, look no further!

The Technical Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity. Product Manager, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

This opening is for the Technical Product Manager role for the Cloud Security Product.

Vision, Strategy, and Analysis

  • Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining, and communicating product vision and roadmap including technical vision and capabilities.
  • Drives end user product research.
  • Partners with business and internal/external stakeholders to understand current customer experience, identifies areas of opportunity.
  • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
  • Conducts cost-benefit / ROI / NPV analysis, to support decision making.
  • Works with stakeholders and follows enterprise process to secure and maintain product funding.
  • Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product. Customer Evangelist
    • Leverages customer insights for product vision, strategy, roadmap, priorities.
    • Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
    • Create, manage, foster an active VOC feed for themselves and team.
    • Actively looks for opportunities to delight or meet customer's unmet needs.
    • Creates an environment and culture where the team is immersed in customer-first mindset.
    • Tests ideas with real customers to ensure that the product delivers the desired benefit. Product Execution & Technical Delivery
      • Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. This work may include creation of prototypes.
      • Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams.
      • Scopes and prioritizes activities based on business and customer impact.
      • Generates and maintains dashboards and reports that track product health and success metrics, technical KPI's.
      • Conduct Product Quarterly Business Reviews (QBR's) and Steering meetings.
      • Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
      • Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges.
      • Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
      • Support and enable core agile practices and tenants: efficient justin-time flow; lean practices; elimination of waste; DevOps CICD Relationship & People, Professional Development
        • Develops positive working relationships with Customer groups or Customer Representatives.
        • Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
        • Develops adoption tools and training material.
        • Manages development of adoption tools and training materials for Technical Product Management team.

          • 3+ years' experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company / application / product environment.
          • 5+ years of relevant Product Management experience in an agile software product development environment.
          • Proven success in delivering software with Agile Scrum methodologies and other commonly used tools.
          • Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
          • Experience with Agile backlog/project management tools.
          • Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
          • Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role.
          • Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
          • Experience working with services from public cloud providers like AWS, Azure or GCP
          • Knowledge of Cloud and Cloud Security fundamentals is a plus.
          • Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and nontechnical leaders.
          • Bachelor's Degree in Computer Science, Engineering, IT or equivalent experience.
          • Scrum Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) Additional Requirements
            • May require up to 10% of domestic overnight travel within the region, and occasional trips to the Bellevue Headquarters.
            • Must be able to communicate with others effectively through written communication methods. Must be able to communicate (talking, hearing, etc.) with others effectively through oral communication methods
            • This position requires working with a computer (keyboard/mouse), telephone, and/or calculator; or, other repetitive use of hands.

              Company Profile
              As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit

              Applicant Privacy Policy

              We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy.

              EOE Statement
              We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Keywords: T-Mobile, Richardson , Technical Product Manager-Cloud Security, IT / Software / Systems , Richardson, Texas

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