Clinical Educator and Trainer - Located in Lewisville, TX
Company: Access2Care
Location: Richardson
Posted on: September 14, 2023
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Job Description:
Located in Lewisville, TXMore Information about this Job: NURSE
NAVIGATION: PATIENT FOCUSED; CUSTOMER CENTERED; CAREGIVER INSPIRED
The Nurse Navigation program's mission is focused on improving
access to high-quality care, decreasing unnecessary healthcare
expenditures, and improving the overall experience, satisfaction,
and clinical outcomes for the populations we serve.Nurse Navigators
are based in Global Medical Responses headquarters in Lewisville,
Texas. Using proprietary evidence based clinical decision software
to immediately evaluate a patient's current condition, we can match
the patient with the appropriate resources to meet the patient's
unique healthcare needs. Our system ensures we are delivering the
right resource at the right time, in the right setting to achieve
the right outcome at the right cost.Nurse Navigators utilizes a
national network of care coordinators and communication centers to
link 911 call centers, physicians, urgent cares, and mobile medical
response teams together to provide world class care coordination,
patient navigation and unplanned care services 24/7, 365 days a
year. Position Summary: The Clinical Educator and Trainer
Registered Nurse (RN) creates, delivers, assesses, and manages new
hire and ongoing team education for the nurse navigation team.
Quality assurance activities include performance reviews of nurse,
patient, and other stakeholder interactions. Produces performance
reports, presentation decks, action plans and educational
materials.Execute assigned tasks and/or phases of project plan;
monitor and report on progress. Share best practices and lessons
learned to achieve improvement in health care delivery systems,
processes, and outcomes. Essential Duties and Participate as an
internal consultant to the Director of Nursing on issues including,
but not limited to, clinical and quality metrics, staff
performance, trends Provide consultative advice on education and
solution best practices Facilitates coaching staff for improvement
opportunities Recognizes when coaching attempts are not successful
and need to move to counseling Monitor clinical adoption of
internal and external protocols and standards Interpret data to
provide formal reporting of outcomes, recommendations and solutions
Develop and execute annual internal education plan to include
monthly and ad hoc sessions Participate in regularly scheduled
internal and external Quality Committee meetings that are conducted
onsite at the customer location (travel) or virtually as
appropriate Conduct in-person, onsite and/or remote training
sessions for staff and clients Design and deliver role-based
quality and education plans to support the specific solutions being
implemented Participate in interviewing and hiring new staff
members Participate in call taking and navigating, as needed Adhere
to all company policies and procedures. Non-Essential Duties and
Responsibilities: Perform other duties as assigned Requirements
Proven experience educating internal and external staff Call Center
experience preferred Knowledge of performance evaluation and
customer service metrics Ability to work in highly complex,
technical environments Outstanding communication and interpersonal
skills Excellent organizational and leadership skills with a
problem-solving ability Minimum Qualifications:
Education/Licensing/Certification: Bachelor's degree in nursing
required, Masters preferred Active RN license in good standing 3-5
years of demonstrated clinical education/consulting experience in
acute/non acute settings Ability to obtain licensure in nursing
compact and non-compact states EEO Statement: Global Medical
Response and its family of companies are an Equal Opportunity
Employer, which includes supporting veterans and providing
reasonable accommodations for individuals with a disability.
Keywords: Access2Care, Richardson , Clinical Educator and Trainer - Located in Lewisville, TX, Human Resources , Richardson, Texas
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