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Front Office Supervisor/Trainer (Dallas & North Texas)

Company: US Oncology, Inc.
Location: Richardson
Posted on: September 18, 2022

Job Description:

Overview Texas Oncology requires employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests. Texas Oncology is looking for a Front Office Supervisor to join our team! This position will support the Dallas and North Texas locations. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." - in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. Why work for us? Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers. What does the Front Office Supervisor do? The Front Office Supervisor is responsible for the coordination, operation, and training of patient-facing revenue cycle functions at multiple locations. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities Responsibilities The essential duties and responsibilities: Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required. Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery. Acts as liaison between physicians, administration, and business departments. Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments. Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations. Ensures that authorizations are obtained in a timely manner. Maintains knowledge of current health care and billing trends and practices. Supervises the daily activities of front office staff. Responsible for monitoring new hire trainee processing, documentation in accordance with departmental guidelines, and providing individual and team feedback. Provides assistance to trainees to help them achieve individual and unit performance standards. Consults with management team regarding performance issues. Assists in implementing plans for individual and team development. Gathers data and prepares training reports as requested on a daily, weekly or monthly basis. Plans and manages the development and review of test cases, test scripts and other testing variables. Manages defect tracking and adhere to testing methodology. Qualifications The ideal candidate for the Front Office Supervisor position will have the following background and experience: High school diploma or equivalent. Minimum of seven (7) years of revenue cycle management or medical office experience required. Minimum of one (1) year of supervisory experience. SME in Revenue Cycle Operations, both patient facing and non-patient facing. Knowledge of governmental, legal and regulatory provisions related to collection activities. Highly accurate, organized, detail oriented, self-motivated, maintain confidentiality, and exhibit excellent judgment and problem-solving skills. Proficiency in Microsoft Office Suite (Outlook, Excel, Word, and Teams). Preferred Qualifications: Ability to effectively organize and manage multiple projects or initiatives simultaneously. Knowledge of medical insurance billing and collections with CPT, ICD10, and HCPCS coding and medical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc.). Bachelor's degree in Business or equivalent. Experience with various business and health record systems (Aria, IDX, iKnowMed, Mosaiq, UroChart). PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing/sitting for extensive periods of time. Occasionally lifts and carries items weighing up to 30 lbs. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and involves frequent interaction with practice management, physicians, and payors. Work will require regular travel by automobile within the service area, approximately 75% of time. Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

The ideal candidate for the Front Office Supervisor position will have the following background and experience: High school diploma or equivalent. Minimum of seven (7) years of revenue cycle management or medical office experience required. Minimum of one (1) year of supervisory experience. SME in Revenue Cycle Operations, both patient facing and non-patient facing. Knowledge of governmental, legal and regulatory provisions related to collection activities. Highly accurate, organized, detail oriented, self-motivated, maintain confidentiality, and exhibit excellent judgment and problem-solving skills. Proficiency in Microsoft Office Suite (Outlook, Excel, Word, and Teams). Preferred Qualifications: Ability to effectively organize and manage multiple projects or initiatives simultaneously. Knowledge of medical insurance billing and collections with CPT, ICD10, and HCPCS coding and medical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc.). Bachelor's degree in Business or equivalent. Experience with various business and health record systems (Aria, IDX, iKnowMed, Mosaiq, UroChart). PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing/sitting for extensive periods of time. Occasionally lifts and carries items weighing up to 30 lbs. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and involves frequent interaction with practice management, physicians, and payors. Work will require regular travel by automobile within the service area, approximately 75% of time. Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

The essential duties and responsibilities: Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required. Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery. Acts as liaison between physicians, administration, and business departments. Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments. Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations. Ensures that authorizations are obtained in a timely manner. Maintains knowledge of current health care and billing trends and practices. Supervises the daily activities of front office staff. Responsible for monitoring new hire trainee processing, documentation in accordance with departmental guidelines, and providing individual and team feedback. Provides assistance to trainees to help them achieve individual and unit performance standards. Consults with management team regarding performance issues. Assists in implementing plans for individual and team development. Gathers data and prepares training reports as requested on a daily, weekly or monthly basis. Plans and manages the development and review of test cases, test scripts and other testing variables. Manages defect tracking and adhere to testing methodology.

Keywords: US Oncology, Inc., Richardson , Front Office Supervisor/Trainer (Dallas & North Texas), Human Resources , Richardson, Texas

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