Shift Leader
Company: Smashburger
Location: Richardson
Posted on: May 15, 2022
Job Description:
The Shift Leader reports to the Restaurant General Manager and
is the primary support for the employees in their respective
restaurant location. This role is focused on building restaurant
sales and traffic while delivering a Gold Standard experience for
both Smashburger guests and employees.ResponsibilitiesPeople
- Manage the performance of both FOH & BOH employees
- Promote a fun and positive work environment
- Manage the effectiveness of people focused processes and
systems
- Provide initial and ongoing training to all employees within
the unit utilizing SmashConnect LMS, and 4 step method of
training
- Reward and recognizes employee performance that exceeds company
standardsOperations
- Manage with integrity the daily completion of operational check
lists to include
- Line checks and uniform standards
- Opening/closing check lists
- Safe and deposit logs
- Manage the guest experience metrics(NPS and OSAT)
- Manage FDC operational standards daily
- Ensure all food safety standards are followed and in compliance
with all local health departments
- Exemplify guest service on each shift of the day and
communicates SIZZLE service standards to the employees
- Manage the successful onboarding and training for all new
employeesProfit
- Follow COGS management procedures for food ordering and
inventory
- Follow company cash policies to ensure minimal losses through
theft or shortages
- Manage daily laborSales
- Assist in managing local store marketing programs as
assignedQualifications
- Certified Trainer for at least 90 days
- 90-day completion of train the trainer course
- Flexible to work nights, weekends and holidays
- Must successfully complete Smashburger training program
- Possess strong communication skills, both written and verbal,
to effectively communicate with restaurant management, front line
employees and corporate support teams
- People management skills to effectively select, assess,
coach/counsel, develop, motivate, and lead restaurant teams
- Excellent attention to detail
- Proven time management, consistency and organizational
skills
- Highly motivated, self-directed, and results driven
- Physical ability to stand for extended periods of time and to
move and lift boxes of food/ supplies up to 50 lbs.
- Ability to work in high temperatures
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Keywords: Smashburger, Richardson , Shift Leader, Hospitality & Tourism , Richardson, Texas
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