Customer Service Representative-RACS

Company: U.S. Security Associates, Inc
Location: Richardson
Posted on: March 25, 2020

Job Description:

Customer Service Representative-RACS at Allied UniversalSkip to main content Contact Us Toggle navigation Main navigation Career Areas Security Officer Level Event Positions Management Human Resources Service Installation and Technicians Administrative Sales and Marketing Information Technology Legal National Account Account Manager Accounting and Finance About Us Offices Culture Veteran Support Applicant Login Employees Contact Us Search jobs Search jobs Keyword City, State, or ZIP RadiusRadius5 miles15 miles25 miles35 miles50 milesSearch Customer Service Representative-RACS Richardson, Texas Position Type Full Time Req ID: 2020-ApplyApply Later We are North America's leading security services provider with over 200,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. In fact, over 65% of our managerial positions are filled by internal candidates. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules! Start your phenomenal career with Allied Universal today! Position Summary: This position is responsible for monitoring and response, emergency dispatching and incident report and analysis. Establishes, maintains and reviews schedules for all Security Assurance Center Emergency Response service; matches available officers and/or subcontractors to post; distributes schedules; coordinates with appropriate supervisor and management staff to contact and redeploy staff to fill call-offs; coordinates response to schedule changes and client requests; verifies that schedules are maintained real-time and validates that contractually stipulated officer requirements are met, and posts are filled with qualified personnel at proper pay/bill ratios. Coordinates efforts to input information into automated resource system; takes and logs calls from sites. Description of Duties: Maintains site coverage at all times; tracks requests to ensure site coverage; responds to emergency situations, call-offs, and absences to ensure that client sites have coverage; acts as call in center for remote posts. Ensures that accurate timekeeping, payroll, and billing data is posted in automated payroll and billing system; interfaces with accounts receivable and payroll departments to make corrections as necessary. Holds margins at or above 23% and payroll/billing accuracy to 98% or better in accordance with company standards. Maintains current knowledge of client contracts and requirements. Provides phone and email monitoring for emergency security related services. Dispatching of unarmed, armed and Law Enforcement officers throughout the country in emergency situations. Capabilities for regional and worldwide monitoring exist and may be instituted on an as needed basis. Responsible for completing and maintaining documentation on requests from the beginning of the request from a client through the end of the process which includes providing pertinent information to our accounting staff for pay and bill purposes. Coordinates scheduling changes with Operations Managers, Off-Duty Officers and Subcontractors; serves as a liaison with clients and Operations Management, Off-Duty Officers and Subcontractors in resolving scheduling, training, billing and payroll challenges. Performs tasks and duties of a similar nature and scope as required for assigned office. The above job description is subject to change. The Security Assurance Center Operator may be asked and expected to temporarily perform duties outside of the job description. Minimum Qualifications: Associates Degree preferred and 3 years of related experience (1 of those years in an emergency response role is preferred), or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Competencies (as demonstrated through experience, training, and/or testing): Understanding of security operations. Ability to maintain professional composure when dealing with unusual circumstances. Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages and reconciliation. Ability to understand and provide instructions in written, oral, diagrammatic, or schedule form. Ability to use personal computers and office productivity software. Ability to write logs and reports. Planning, organizing, and leadership skills. Ability to communicate clearly and concisely. Ability to be an effective team member. Courteous telephone manner. Strong customer service and service delivery orientation. Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. Working Conditions: Works inside of the office most of the time, monitoring all client sites. Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: . We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.ApplyApply Later view this job on a map Sign up for job alerts Stay up to date and sign up for job alerts. Email AddressInterested InSelect a job category from the list of options. Select a location from the list of options. Finally, click Add to create your job alert. 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