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Behavioral Health Coordinator

Company: HCSC
Location: Richardson
Posted on: November 25, 2022

Job Description:

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future!

Job Summary

This Position Is Responsible For Responsible For Providing Support To Members And Physicians On Case Management Or Outpatient Services Including Responding To Inquiries, Conducting Outbound Calls, Scheduling Appointments, Conducting Research, Performing Data Entry, Resolving Problems By Working Across Departments, And Supporting The Behavioral Health Case Management And Outpatient Clinicians.


1. Provide customer service support to the Behavioral Health Case Management or Outpatient Services departments. Receive and respond to customer or physician inquiries. Process information from member or provider to determine needs/wants and ensure customer questions have been addressed. Respond to customer or send to appropriate internal party. 2. Perform outreach to members and/or physicians as needed to provide assistance or schedule appointments. 3. Generate or compose appropriate correspondence and send to members manually or electronically. 4. Maintain production requirements based on established department business needs. 5. Provide support to the clinical team by performing the non-clinical functions necessary to generate and close a case within the platform. 6. Perform data entry function to update customer or provider information. 7. Communicate and interact effectively and professionally with co-workers, management, customers, etc. 8. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. 9. Maintain complete confidentiality of company business. 10. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

JOB REQUIREMENTS: * 1 year of college and 2 years experience with automated systems OR 3 years experience with automated systems. * 1 year experience with managed care system(s). * Experience coordinating member needs, providing assistance to members, and analyzing member needs. * Knowledge of medical terminology. * Database experience or PC applications experience. * Customer service skills. * Verbal and written communications skills including interpersonal skills to assist members and coordinate care with physician offices, developing written correspondence to members and to other department personnel, and to support departmental personnel and functions.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Keywords: HCSC, Richardson , Behavioral Health Coordinator, Healthcare , Richardson, Texas

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