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Director, Product Research

Company: Spectrum
Location: Richardson
Posted on: September 14, 2023

Job Description:

Apply Now Email Job Full Time Richardson, Texas Posted 09/08/2023 Business unit: PTECH Areas of interest: IT Management/Project Management Requisition Number: 2023-20233-3 MRS720 Company Overview Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers who believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION As a DIRECTOR on the Product Research team you'll be responsible for driving the research and testing of award-winning, functional design across multiple media platforms within the cable TV industry from mobile and tablet applications to television and web interfaces. Collaborates with user experience experts and product specialists to define the newest multimedia research and testing requirements for millions of customers as a member of a talented and fast-paced product team. Works to define a targeted research strategy including stakeholder interviews, surveys, card sorts, tree tests, and assessing current state competitive analysis, benchmarking and user data analysis. Works with the Director of Research to establish lean user testing processes during all design phases and analytic review post launch of all products.
WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Experience:

  • 5+ years of user experience and graphic design
  • 5+ years of related industry experience (Cable, Telecommunications, Software/Online Services)
  • Experience with recommendation engines, establishing content management system workflows that aggregate data from multiple sources is highly desirable Education:
    • Bachelor's degree in business or related field, or equivalent experience
    • Prefer technical degree related to the telecommunications field or operational/process optimization
      • Proficiency with Word, Excel, PowerPoint
      • Proven, motivated and energetic Interaction Designer
      • Extensive knowledge of ontological mechanisms to help users pinpoint desired content curated from large amounts of data
      • Possess empathy for users, knowledge of and passion for the entertainment industry
      • User interface design and user experience creation
      • Aptitude and eagerness to learn from a new environment and make an impact quickly Abilities:
        • Ability to read, write, speak and understand English
        • Ability to manage and foster change
        • Ability to lead large, cross-functional teams in order to achieve business goals and results
        • Ability to listen to multiple points of view and synthesize against goals for recommendations
        • Ability to plan, prioritize and organize effectively and independently
        • Ability to handle multiple projects and tasks
        • Ability to show judgment and initiative and to accomplish job duties Schedule:
          • Full time
          • Office environment
          • This position is eligible to work in a hybrid work model (combination of in-office and remote days)
            Preferred Qualifications
            • Product Management and/or Product Development Experience Required, preferably in Cable, Telecommunications, Software or Web Services SPECTRUM CONNECTS YOU TO MORE
              • Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
              • Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
              • Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
              • Total Rewards:See all the ways we invest in you-at work and in life Apply now, connect a friend to this opportunity or sign up for jo b alerts ! #LI-RC1

                Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

                A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

                Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet -, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

                Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
                Apply Now Do you see a clear path regarding opportunities to enhance your career? Spectrum continues to invest in its people, and my leadership is committed to --- Sign up to receive the latest career opportunities directly to your inbox. All fields marked with an asterisk (*) are required. First name Last name Email Are you a member of the military community? Areas of interest Enter a location and a category, and click "Add" to create your Job Alert. Select category Select location
                • IT Management, Richardson, Texas, United States Remove
                • Leadership, Richardson, Texas, United States Remove

Keywords: Spectrum, Richardson , Director, Product Research, Executive , Richardson, Texas

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