Call Center Manager

Company: Delta Dallas
Location: Richardson
Posted on: March 17, 2023

Job Description:

Seeking a Call Center Operations Leader with solid experience managing all levels of multiple business programs, including planning, budgeting, development, and administration. - This is an on-site opportunity! Required Skills: Operations Management, Large Team Management, Human Capital Development, Project Management, Productivity Management, Quality Assurance Managment and more. Responsibilities include but not limited to:

• Lead a team to successfully deliver high quality, customer-focused, cost effective, and efficient service.
• Find new ways to increase revenue opportunities.
• Identify, track and report on necessary Key Performance Indicators (KPIs), metrics and reports.
• Drive results by implementing appropriate performance expectations / management through effective coaching and mentoring.
• Stays abreast of new product information and system changes and lead effective implementation of new technologies and the utilization of existing systems and provide management information reports as required.
• Responsible for development and administration of annual department budget
• Continually look for improvements in workflows, processes, and data.
• Monitors operations to ensure compliance with regulatory agency guidelines and standards. Skills and Abilities:
  • Proven skills to improve call performance, increase use of resources and adaptation of new technologies to increase efficiency and achievement of metrics.
  • Strong call center leadership management and call center operations experience leading people, processes, training, and quality areas for improvement.
  • Passion for employee development and developing teams and leaders.
  • Supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counseling.
  • Skill in managing strategic plans and tactical frameworks, with the ability to map out timelines and key deliverables for cross-functional teams and execute against those timelines.
  • Must be a strong example of leadership in work ethic, appearance, and conduct. If you are interested in position, please submit resume to kwright@deltadallas.com or call (972) 546-3606.

Keywords: Delta Dallas, Richardson , Call Center Manager, Executive , Richardson, Texas