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Call Center Manager

Company: Delta Dallas
Location: Richardson
Posted on: March 14, 2023

Job Description:

Seeking a Call Center Operations Leader with solid experience managing all levels of multiple business programs, including planning, budgeting, development, and administration. This is an on-site opportunity! Required Skills: Operations Management, Large Team Management, Human Capital Development, Project Management, Productivity Management, Quality Assurance Managment and more. Responsibilities include but not limited to:

  • Lead a team to successfully deliver high quality, customer-focused, cost effective, and efficient service.
  • Find new ways to increase revenue opportunities.
  • Identify, track and report on necessary Key Performance Indicators (KPIs), metrics and reports.
  • Drive results by implementing appropriate performance expectations / management through effective coaching and mentoring.
  • Stays abreast of new product information and system changes and lead effective implementation of new technologies and the utilization of existing systems and provide management information reports as required.
  • Responsible for development and administration of annual department budget
  • Continually look for improvements in workflows, processes, and data.
  • Monitors operations to ensure compliance with regulatory agency guidelines and standards. Skills and Abilities:
    • Proven skills to improve call performance, increase use of resources and adaptation of new technologies to increase efficiency and achievement of metrics.
    • Strong call center leadership management and call center operations experience leading people, processes, training, and quality areas for improvement.
    • Passion for employee development and developing teams and leaders.
    • Supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counseling.
    • Skill in managing strategic plans and tactical frameworks, with the ability to map out timelines and key deliverables for cross-functional teams and execute against those timelines.
    • Must be a strong example of leadership in work ethic, appearance, and conduct. If you are interested in position, please submit resume to or call .

Keywords: Delta Dallas, Richardson , Call Center Manager, Executive , Richardson, Texas

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