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Electrical Service Manager

Company: L&S Mechanical
Location: Richardson
Posted on: November 26, 2022

Job Description:

About L&S MechanicalL&S Mechanical began as a Dallas-based contractor in 1985 and has grown over the years to have five locations out of Dallas, Fort Worth, Houston, San Antonio, and Austin. Over the past thirty years, we have become known as the premier provider of new home construction in the plumbing industry. In the last 10 years, we have added HVAC and electrical services to now offer the Tri-Trade SolutionSM. We pride ourselves on having some of the most highly trained technicians in the industry. After delivering over 100,000 homes across the US, we know what builders and contractors are looking for; and we take that knowledge to all the homeowners we serve as well. From start to closing, we deliver excellence every stage of the way.Job SummaryThe Electrical Service Manager's primary responsibility is to ensure that L&S provides outstanding and timely electrical warranty and retail services to homeowners and builders. Delivering on this primary responsibility requires directing, training, and coaching technicians, developing, and maintaining relationships with builders and homeowners, building, and maintaining a team of technicians to cover all electrical warranty and retail needs, and establishing and enforcing clear expectations for electrical service quality and timeliness. The ideal candidate will have significant managerial experience as he or she work directly with service and install technicians, dispatch personnel and other office personnel to ensure customer satisfaction while meeting departmental goals and objectives.General ResponsibilitiesProvide ongoing training and development opportunities for technicians to meet homeowners' and builders' electrical warranty and retail service needs while following manufacture recommendations and any applicable codes, rules, or regulations.Set clear but attainable expectations for electrical service techs.Regularly review technicians' work to ensure quality meets established standards, techniques, and safety requirements.Regularly assess the skill levels of techs and coordinate with customer service to schedule techs for skill-appropriate service calls.Maintain regular communication channels with dispatch regarding project information, estimated time to complete jobs, labor hours and parts or material used.Communicate with purchasing concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by L&S.Review and approve work orders, invoices, extras, and time reports.Monitor PulseM and Google reviews.Collaborate with the parts coordinator to ensure parts are ordered and received in a timely manner.Ensure that materials and parts in tech vans are properly stocked and adjusted as needed.Maintain state-of-the-art skills and product knowledge.Serve as the final escalation point for difficult service calls.Develop and maintain relationships with builders, homeowners, and production.Support production as needed.Work with other departmental managers and others to meet company and departmental goals and objectives.Perform other tasks and responsibilities as necessary or assigned.QualificationsExcellent customer service skillsSignificant managerial experienceState-of-the-art knowledge of electricalFamiliarity with relevant local codes, rules and regulations pertaining to plumbingDemonstrated leadership skillsStrong verbal and written communication skillsExperience with conflict management and de-escalationDetail-orientedHighly organizedKnowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigationPossess a drive for constant improvementValid driver's license with a clean driving record and backgroundAbility and willingness to work non-standard schedule: nights, weekends and holidays as/if requiredBenefitsMedical, dental and vision insuranceFSA with debit card401(k) with $.50 on the $1.00 match up to 6%Bonus opportunitiesVacation payPTOHoliday payAnnualized reviews for merit increasesPotential for advancement


Keywords: L&S Mechanical, Richardson , Electrical Service Manager, Executive , Richardson, Texas

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