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Electrical Service Manager

Company: L&S Mechanical
Location: Richardson
Posted on: November 25, 2022

Job Description:

*About L&S Mechanical*

L&S Mechanical began as a Dallas-based contractor in 1985 and has grown over the years to have five locations out of Dallas, Fort Worth, Houston, San Antonio, and Austin. Over the past thirty years, we have become known as the premier provider of new home construction in the plumbing industry. In the last 10 years, we have added HVAC and electrical services to now offer the Tri-Trade SolutionSM. We pride ourselves on having some of the most highly trained technicians in the industry. After delivering over 100,000 homes across the US, we know what builders and contractors are looking for; and we take that knowledge to all the homeowners we serve as well. From start to closing, we deliver excellence every stage of the way.

*Job Summary*

The Electrical Service Manager's primary responsibility is to ensure that L&S provides outstanding and timely electrical warranty and retail services to homeowners and builders. Delivering on this primary responsibility requires directing, training, and coaching technicians, developing, and maintaining relationships with builders and homeowners, building, and maintaining a team of technicians to cover all electrical warranty and retail needs, and establishing and enforcing clear expectations for electrical service quality and timeliness. The ideal candidate will have significant managerial experience as he or she work directly with service and install technicians, dispatch personnel and other office personnel to ensure customer satisfaction while meeting departmental goals and objectives.

*General Responsibilities*

* Provide ongoing training and development opportunities for technicians to meet homeowners' and builders' electrical warranty and retail service needs while following manufacture recommendations and any applicable codes, rules, or regulations.
* Set clear but attainable expectations for electrical service techs.
* Regularly review technicians' work to ensure quality meets established standards, techniques, and safety requirements.
* Regularly assess the skill levels of techs and coordinate with customer service to schedule techs for skill-appropriate service calls.
* Maintain regular communication channels with dispatch regarding project information, estimated time to complete jobs, labor hours and parts or material used.
* Communicate with purchasing concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by L&S.
* Review and approve work orders, invoices, extras, and time reports.
* Monitor PulseM and Google reviews.
* Collaborate with the parts coordinator to ensure parts are ordered and received in a timely manner.
* Ensure that materials and parts in tech vans are properly stocked and adjusted as needed.
* Maintain state-of-the-art skills and product knowledge.
* Serve as the final escalation point for difficult service calls.
* Develop and maintain relationships with builders, homeowners, and production.
* Support production as needed.
* Work with other departmental managers and others to meet company and departmental goals and objectives.
* Perform other tasks and responsibilities as necessary or assigned.

*Qualifications*

* Excellent customer service skills
* Significant managerial experience
* State-of-the-art knowledge of electrical
* Familiarity with relevant local codes, rules and regulations pertaining to plumbing
* Demonstrated leadership skills
* Strong verbal and written communication skills
* Experience with conflict management and de-escalation
* Detail-oriented
* Highly organized
* Knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation
* Possess a drive for constant improvement
* Valid driver's license with a clean driving record and background
* Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required

*Benefits*

* Medical, dental and vision insurance
* FSA with debit card
* 401(k) with $.50 on the $1.00 match up to 6%
* Bonus opportunities
* Vacation pay
* PTO
* Holiday pay
* Annualized reviews for merit increases
* Potential for advancement

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Vision insurance
Schedule:
* Monday to Friday

Application Question(s):
* What is your desired salary?

Work Location: One location%58047475%

Keywords: L&S Mechanical, Richardson , Electrical Service Manager, Executive , Richardson, Texas

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