Consumer & Wealth Management

Company: Goldman Sachs
Location: Richardson
Posted on: September 21, 2022

Job Description:

Consumer

The firm's Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

OUR IMPACT:

Marcus Invest is part of our Consumer Wealth Management Division (CWM). Marcus Invest is a customer portal for investment financial services. At Marcus, we leverage cutting edge technology and a simple user experience, we deliver low-cost, transparent savings, investing, and debt retirement solutions.

HOW YOU WILL FULFILL YOUR POTENTIAL:

You are passionate about operations, leadership, and using digital tools to provide solutions and excellent customer service to consumers. You are an experienced leader, who will lead our consumer call handling team, coach and develop teams, while providing feedback and influencing new processes both directly and indirectly.

Key Responsibilities:

* Responsible for setting team level strategic action plans, by developing vision, setting high standards and executing to ideas
* Oversee a high performing operations team to achieve business goals in customer service and maintain employee satisfaction by providing leadership, communication, coaching and professional development to direct reports and their teams.
* Ensure timely, quality resolution of customer/client inquiries.
* Responsible for hiring of staff and developing key business tactics and plans to ensure departmental service levels and customer satisfaction levels are achieved.
* Proactively resolve potential issues, with escalation as appropriate.
* Creates and maintains an environment with intense focus on customer satisfaction and professional customer support balanced with consistent achievement of standard business objectives.
* Work closely with cross functional partners to ensure collaboration and process efficiencies are maintained.
* Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy.
* Management/Process owner driving initiatives, recommend improvements in business processes and ensure optimal resource utilization and audit compliant administrative process and strategy.

SKILLS & EXPERIENCE WE'RE LOOKING FOR

Basic Qualifications:

* Minimum of 3 years of customer service and/or sales experience (or equivalent military experience).
* Minimum of 5 years of supervisory experience and managing other leaders
* Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
* Strong understanding of customer service experience with knowledge trade flows, operational functions and controls
* Previous experience working with investment products
* Must be self-directed, detail oriented, driven, able to work independently in a team-oriented and fast paced environment and have a positive attitude
* Have SIE, Series 7 and Series 63 licenses
* Bachelor's degree in business, finance, communications or other related field
* Knowledge associated with the Securities industry and broker-dealer operations desired

Preferred Qualifications:

* Have Series 9 and 10 or Series 24
* Client Relationship Management (CRM) experience preferable

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

- The Goldman Sachs Group, Inc., 2021. All rights reserved.

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

Keywords: Goldman Sachs, Richardson , Consumer & Wealth Management, Executive , Richardson, Texas