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Client Engagement Manager

Company: Armor Defense Inc
Location: Richardson
Posted on: July 29, 2022

Job Description:

Job Description Client Engagement ManagerArmor is seeking a talented and highly-motivated individual to serve as our Client Engagement Manager. The CEM is responsible for managing all aspects of high value current Armor customers. This position will partner with all internal teams including Sales, Customer Experience, Support, Product, Systems, Billing and PMO. The CEM will have an expectation of presenting new product roll out, account growth, retention and contractual negotiations. Client Engagement Manager Essential Duties and Responsibilities: (Additional duties may be assigned as required)

  • Manage complex customer situations, coordinating the actions of Armor resources to ensure the customer and internal stakeholders have the information required to make decisions and to act in order to resolve customer issues quickly
  • Become a trusted advisor to educate customers on how to best leverage their investment
  • Ensure ongoing product awareness and roadmap education
  • Provide and arrange ongoing product and solution training
  • Achieve and exceed annual quota targets for account growth/retention.
  • Identify new workloads/up sell opportunities and provide proposals as appropriate.
  • Facilitate all negation efforts with customers surrounding contracts agreements.
  • Engage in regular cadence communications with customers to coordinate current and upcoming projects.
  • Participate in periodic executive business reviews to reinforce Armor value with customer contacts including Executive Management.
  • Pro-actively identify "at-risk" customers and develop strategy with internal teams, management and Executive Leadership Team to ensure customer retention.
  • Provide customer presentations when necessary to convey the value of Armor to contacts new to an account, new product roll outs, cost and ROI discussions.
  • Travel up to 15% to engage directly with customers. Required Skills:
    • Excellent relationship building skills
    • Proven track record at managing Enterprise customer relationships
    • Ability to interact with C Level executives and drive business discussions
    • Ability to effectively negotiate within challenging sales engagements
    • Excellent communication and presentation skills
    • Strong attention to detail, ability to multi-task and be self-motivated
    • Exceptional knowledge of cloud computing, cloud service providers and cloud security (especially SIEM tools).
    • Proficiency in Salesforce, MS Office, Power BI, Jira Education And/Or Experience:
      • Bachelor's degree (Preferred) or equivalent work experience
      • 5+ years of experience in customer relationship management within IT security, services, solutions or SaaS companyEqual Opportunity Employer It is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws. #LI-Remote

Keywords: Armor Defense Inc, Richardson , Client Engagement Manager, Executive , Richardson, Texas

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