Service Request Fulfillment Manager

Company: KVR Consultant
Location: Richardson
Posted on: June 25, 2022

Job Description:

Key Responsibilities: Manage a large team of global service request fulfillment engineers, as well as oversight of vendor managed functions Manage end-to-end service request fulfilment services for Load Balancer, Proxy, Firewall and DDI (DNS/DHCP/IP address management) domains within the Network Service Delivery and Operations organization. Direct the team through post incident reviews, root cause analysis and identify corrective actions Provide technical leadership as well as drive for operations escalations Ensure security controls are implemented and operating effectively as part of solutions delivery Create designs based on industry best practices, engineering standards and security principles Articulate and defend security positions Manage and report status of network incidents to executive leadership Set the strategy and develop approaches to monitor and validate service functionality of Load Balancer, Proxy, Firewall, DDI (DNS/DHCP/IP address management) services Develop detailed implementation plans and runbooks for the request fulfillment and operations support services Manage a wide variety of technology infrastructure and business aligned initiatives Collaborate with engineering and operations teams from service design through operations transition process for new services Liaise with Information Security partners to enforce compliance with standards Review of all capacity metrics to ensure availability of all services Required Skills: 10+ years network operations delivery and/or technology management experience B.S. degree in Information Technology or Computer Science Experience in F5 (Physical) & AVI (Virtual) Load balancing technologies, Proxy, Perimeter Security and DNS, DHCP and IP address management. Knowledge of authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active Directory Experience in McAfee & Symantec Blue Coat proxy technologies and Radware Alteon & Fireeye content inspection services Experience in Fortinet, checkpoint firewall technologies and IDS tipping points Expertise in planning, designing, and implementing enterprise-level network security technologies. Good knowledge on virtual appliances and cloud architecture Experience with migrations from Physical to virtual infrastructure Expert understanding of network protocols and routing/switching Hands on network security troubleshooting, network-based forensics, and proficient with packet analysis tools Excellent written and verbal communication. Ability to present at an executive level Desired Skills: Expertise with these core technologies: f5 Load balancers Virtual appliances (AVI Load balancers) DNS, DHCP, IP Address management (Vital QIP and/or Bluecat) Fortinet & Checkpoint Firewalls McAfee & Bluecoat proxies Radware & Fireeye content inspection technologies F5 SSLO

Keywords: KVR Consultant, Richardson , Service Request Fulfillment Manager, Executive , Richardson, Texas