Service Request Fulfillment Manager
Company: KVR Consultant
Location: Richardson
Posted on: June 25, 2022
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Job Description:
Key Responsibilities: Manage a large team of global service
request fulfillment engineers, as well as oversight of vendor
managed functions Manage end-to-end service request fulfilment
services for Load Balancer, Proxy, Firewall and DDI (DNS/DHCP/IP
address management) domains within the Network Service Delivery and
Operations organization. Direct the team through post incident
reviews, root cause analysis and identify corrective actions
Provide technical leadership as well as drive for operations
escalations Ensure security controls are implemented and operating
effectively as part of solutions delivery Create designs based on
industry best practices, engineering standards and security
principles Articulate and defend security positions Manage and
report status of network incidents to executive leadership Set the
strategy and develop approaches to monitor and validate service
functionality of Load Balancer, Proxy, Firewall, DDI (DNS/DHCP/IP
address management) services Develop detailed implementation plans
and runbooks for the request fulfillment and operations support
services Manage a wide variety of technology infrastructure and
business aligned initiatives Collaborate with engineering and
operations teams from service design through operations transition
process for new services Liaise with Information Security partners
to enforce compliance with standards Review of all capacity metrics
to ensure availability of all services Required Skills: 10+ years
network operations delivery and/or technology management experience
B.S. degree in Information Technology or Computer Science
Experience in F5 (Physical) & AVI (Virtual) Load balancing
technologies, Proxy, Perimeter Security and DNS, DHCP and IP
address management. Knowledge of authentication protocols such as
LDAP, IWA, IWA-direct, SSO, Active Directory Experience in McAfee &
Symantec Blue Coat proxy technologies and Radware Alteon & Fireeye
content inspection services Experience in Fortinet, checkpoint
firewall technologies and IDS tipping points Expertise in planning,
designing, and implementing enterprise-level network security
technologies. Good knowledge on virtual appliances and cloud
architecture Experience with migrations from Physical to virtual
infrastructure Expert understanding of network protocols and
routing/switching Hands on network security troubleshooting,
network-based forensics, and proficient with packet analysis tools
Excellent written and verbal communication. Ability to present at
an executive level Desired Skills: Expertise with these core
technologies: f5 Load balancers Virtual appliances (AVI Load
balancers) DNS, DHCP, IP Address management (Vital QIP and/or
Bluecat) Fortinet & Checkpoint Firewalls McAfee & Bluecoat proxies
Radware & Fireeye content inspection technologies F5 SSLO
Keywords: KVR Consultant, Richardson , Service Request Fulfillment Manager, Executive , Richardson, Texas
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