RichardsonRecruiter Since 2001
the smart solution for Richardson jobs

Assistant Vice President - Service Delivery Leader for Custo

Company: CTI Education Group
Location: Richardson
Posted on: April 8, 2021

Job Description:

Job Description - Assistant Vice President - Service Delivery Leader for Customer Service (BFS012917) Assistant Vice President - Service Delivery Leader for Customer Service - BFS012917 With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Transformation happens here. Come, be a part of our exciting journey! Are you the one we are looking for? Apply now! Inviting role applications for Assistant Vice President - Service Delivery Leader for Customer Service The focus of the function would be to provide leadership and expertise to running a large Contact Center / transactions in a multi-channel environment servicing Global Markets. The candidate would be accountable to driving improvements around process and efficiency. Looking for someone with relevant experience of leading Contact Center, Customer Service experience .Some who has handled larger spans of about -200-300. Someone who is well versed with managing and handling customers and has led P&L of the account. Candidate to have analytical bent of mind and is also people centric. The job exists to lead and handle large contact center teams and providing and improving customer service exp and someone who has good contact center rich experience. This role will involve handling diversified banking client & will have opportunities for driving efficiency and customer satisfaction Responsibilities

  • Energy/Appetite for Growth
  • Strategic orientation - Intellectual horsepower, creative thinking, analytical/commercial acumen and understanding of the markets ---High learning agility and curiosity to discover new trends and insights.
  • End-to-end customer life cycle and partner management experience
  • Ability to influence multiple internal partners
  • Ability to lead & build efficient teams
  • Good communication and articulation skills is a must
  • Proven outstanding oral and written communication skills in multicultural settings and the ability to communicate sophisticated issues in a succinct and logical manner. Good listening skills.
  • Handle cross -site teams Qualifications we seek in you! Minimum Qualifications Preferred Qualifications
    • Demonstrated ability in Customer Service & Operations & Contact Center with proven experience years.
    • Experience in handling large teams of approx 300-400 people
    • GB Certified Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Keywords: CTI Education Group, Richardson , Assistant Vice President - Service Delivery Leader for Custo, Executive , Richardson, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Leasing Manager
Description: Karya Property Management is looking for an ambitious and qualified Leasing
Company: Karya Property Management
Location: Dallas
Posted on: 04/18/2021

Manager
Description: As manager, you'll be responsible for overseeing daily operations
Company: The Rustic Howell
Location: Dallas
Posted on: 04/18/2021

Co-Manager
Description: There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform. (more...)
Company: Sonic Drive-In
Location: Azle
Posted on: 04/18/2021


Workday Project Manager
Description: Immediate need for a talented Workday Project Manager with our leading technology company that powers the global travel industry. This is an 18 Months Contract opportunity with long-term potential and (more...)
Company: Pyramid Consulting, Inc.
Location: Dallas
Posted on: 04/18/2021

Assistant Manager
Description: There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform. (more...)
Company: Sonic Drive-In
Location: Frisco
Posted on: 04/18/2021

Sr. Analyst, Business Control & Risk Management
Description: Job Family: Risk Monitors activities to minimize the company's exposure to risk. Activities may include quantitative analysis, risk identification and remediation. Represents or supports the reputation (more...)
Company: Santander Holdings USA Inc
Location: Coppell
Posted on: 04/18/2021

Automation Engineering Manager
Description: About the jobABOUT THE JOB:Quality, efficiency, and safety all play a big role in our work at Danone. Manufacturing the best products and supplying them to meet demand is a key driver for the Supply Chain (more...)
Company: Danone North America
Location: Dallas
Posted on: 04/18/2021

Shift Manager
Description: At Mcdonalds we---re looking for an experienced
Company: McDonald's Caddo Mills
Location: Caddo Mills
Posted on: 04/18/2021

Assistant Manager
Description: There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform. (more...)
Company: Sonic Drive-In
Location: Burleson
Posted on: 04/18/2021

Manager
Description: Must be 16 or older to apply J K Jasper Family McDonald's is now hiring
Company: McDonald's Sycamore
Location: Crowley
Posted on: 04/18/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Richardson RSS job feeds