Service King Collision: Director, Operations- Southern California
Company: Service King Collision
Location: Richardson
Posted on: January 15, 2021
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Job Description:
Job DescriptionPosition Title: Director of Operations
Department: Operations Reports To: Market Vice President Our
Company: For over 40 years, Service King has been a collision
repair operator of choice, with 350 locations in 24 states with a
mission to provide a secure, fulfilling workplace that motivates
our teammates to deliver safe, superior repairs with excellent
customer service. Position Summary: The Director of Operations is
responsible for all operations functions, strategies, and
continuous improvement for their designated area. This role owns
the implementation and achievement of overall organizational sales,
financial outcomes, and process execution. The Director of
Operations also develops General Managers and encourages the
creation and support of positive teamwork environments.
Responsibilities: Meet or exceed location revenue goals: Monitor
key KPIs (same store sales, net revenue, gross margin, and location
contribution) to ensure location profitability and to impact key
drivers in order to positively influence financial performance.
Monitor and enforce production standards: Ensure each location is
completing repairs in line with Service King and I-Car quality
standards, monitor operational KPIs, perform critical analyses to
identify improvement opportunities and execute solutions as needed.
Develop and grow locations within assigned area: Oversee all
locations to ensure stores are operating and performing at optimum
efficiency and identify opportunities for growth and improvement.
Ensure all respective shops have the right talent in place:
Continuously look for improvement opportunities and partner with
General Managers in interviewing prospective employees to determine
best applicant for position based on skills, knowledge and
abilities required to perform the job. Develop leaders and
teammates: Perform monthly visits for all locations in order to
coach and mentor teammates, develop leadership for future growth in
the company and drive operational excellence. Drive implementation
of Service King programs: Lead teammates and leaders to execute key
incentives and provide consultation and solutions to drive success
for a variety of programs. Develop and forecast the sales plan for
production goals: Assist in developing budget for multi-shop
operations based on market objective. Additional responsibilities
as assigned. Competencies: Core Competencies: Teamwork Builds
strong relationships and works collaboratively with others to meet
shared goals; Strengthens relationships by promoting mutual trust
and supporting teammates. Accountability Holds self and others
accountable to meet and exceed commitments; Focuses on quality
results, monitors progress, learns from mistakes, and strives for
improvement. Results Driven Can be counted on to drive pace to
achieve results and consistently meet or exceed expectations;
Executes priorities with a focus on critical work to achieve
targeted goals. Sound Judgment Makes good decisions by analyzing
the situation, leveraging experience, and using available
information; Objectively evaluates problems, discovers root causes,
and works toward timely resolution. Customer Focus Maintains a
relentless focus on customers and is committed to the continuous
improvement of services; Keeps internal and external customers in
mind at all times and strives to proactively address customer
concerns and needs. Leadership Competencies: Model the Way Be
authentic to the Service King Core Values, ------The Service King
Way------; Be the example by aligning your behaviors in a way that
shows others how to act. Inspire a Shared Vision Challenge yourself
and your team by creating bold objectives that excite and inspire;
Create a personal connection between a teammate------s goals, your
team------s goals and Service King------s Vision. Challenge the
Process Be the owner of the process committed to constant
improvement both personally and collectively as a team; Look for
new ways to get things done effectively and learn from mistakes.
Enable Others to Act Develop your talent by ensuring teammates are
engaged, challenged, and growing; Share power and responsibility by
involving your team on routine and important tasks and decisions.
Encourage the Heart Recognize hard work and reward success; Build
strong relationships by caring about your team and celebrating both
large and small victories. Specialized Competencies: Analytical
Ability Ability to work with a large number of details and data;
Ability to analyze and challenge details, data and facts prior to
decision making in order to repeatedly make accurate decisions
Business Acumen Ability to understand key business drivers for
performance and use sound business practices Multi-tasking Ability
to work on and successfully complete many different tasks or
projects at the same time Stress Management Ability to perform
under pressure and in adversity Time Management Ability to analyze
workload, assign priorities and maintain focus on tasks
Keywords: Service King Collision, Richardson , Service King Collision: Director, Operations- Southern California, Executive , Richardson, Texas
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