Technical Support Engineer III-IV

Works on problems of a routine to moderate scope where analysis of situations or data requires a review of identifiable factors.
Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and/or complex software.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
Proper planning to ensure scheduled downtime commitments are meet, both results and return time. Unscheduled preparation for timely and effective repairs by first-lines support.
Provides recommendations for product selection, set up, operation and maintenance.
Establish and maintain a continuous improvement program, with priorities based on contractual commitments and customer needs. Requires continual data analysis, and writing and verbal communications with both customer and internal management and field engineers.
Train and or mentor Technical Support levels I, II, and III.
Act as a lead in the absence of the supervisor.

Qualifications POSITION QUALIFICATIONS

Competency Statement(s)

• 
  
• The ability to lift 35 lbs. unassisted from the floor to waist level.
  
  
  
  
  The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
  The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment.
  The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
  
  
  Education
  
  

  
  Bachelors degree in science or engineering discipline or equivalent experience.
  
  
  Experience
  
  

  • 
    Ten (10) or more years of work related experience, preferably in semiconductor or related industry.
    Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
    
  • Strong Customer Relations skills.
    
    
    
    

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