Senior Application Support Engineer

Company: Texas Capital Bank
Location: Richardson
Posted on: May 28, 2023

Job Description:

Texas Capital Bank is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital Bank, we do more than build business success. We build long lasting relationships.Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital Bank was recently named the #1 most trusted bank in the country on Newsweek's inaugural list of America's Most Trusted Companies. For more information about joining our team, please visit us at www.texascapitalbank.com.Assists the Texas Capital Bank technical and end-user community with the installation, configuration, and ongoing usability of applications within established standards and guidelinesFunction as a collaborative team member in a highly effective Enterprise Application Support organization supporting 40+ banking applications/processesMonitor batch jobs, application logs and monitoring tools to proactively prevent application failuresCreate documentation to be included in knowledge base of issues and resolutionsWork with external vendors and internal IT departments as appropriate to research and resolve problemsWork with internal TCB business teams to establish application requirements and implementation expectationsParticipate in critical major incident resolution and treat such events a top priorityPerform software upgrades and other Technology Lifecycle Management activities The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy. Windows Server, SQL Server, IIS / Tomcat, Active Directory, PowerShell/Python, Automation Scripting, SAML / SSO, Certificates, Citrix, SCCM, AppDynamicsExperience with File Transfer Protocols (FTP, FTPS, SFTP) required.Experience with C# .NET, JavaScript, HTML5, and SQL preferred.Experience with Fiserv Nautilus (or Hyland OnBase), Ipswitch MOVEit is a huge plus.Experience with troubleshooting route and connectivity issue preferredMust demonstrate strong sense of urgency regarding solving critical business application issuesMust have excellent customer service, telephone, listening and communication skillsStrong problem solving, pattern recognition and, critical thinking skills necessaryAptitude to automate manual processes and validations with scripting languagesMust be able to process multiple sources of input and troubleshoot at all layers of the OSI model to determine root causeMust be able to minimize downtime by rapidly diagnosing and resolving problemsBe able to track and document information regarding troubleshooting techniquesAbility and willingness to work overtime, participate in 24 hour on-call rotationExperience in banking industry is a plusPDN-990b161f-91f4-424d-a00e-5ec03fc5cf3a

Keywords: Texas Capital Bank, Richardson , Senior Application Support Engineer, Engineering , Richardson, Texas