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Cloud Support Engineer (Azure) - Core Technology Infrastructure

Company: Bank of America
Location: Richardson
Posted on: January 16, 2022

Job Description:

Job Description:Role Summary: - The Azure Cloud Support Engineer is responsible for day to day support of our enterprise cloud operating environment. - This person will work on a high performing team providing 24 x 7 x 365 coverage. - The Cloud Support Engineer has the opportunity to work with cutting edge technologies while solving some of the most unique challenges within the Cloud environment. - Additional Responsibilities include:

  • System Design - The process of defining and documenting the hardware, software, infrastructure components, modules, interfaces, scalability, and high availability solutions that meet specified business development & Application Integration requirements
  • Incident troubleshooting, analysis, and resolution for web applications
  • Day-to-day administration includes installation, testing, tuning, upgrading and loading patches, and troubleshooting server problems
  • Installation of home grown and vendor software, documenting the steps and promoting to upstream teams for deployment
  • Supporting issues with deployments in the upstream environments
  • Bridge the gap between current processes and cadence to Bank of America process and cadence
  • Design, engineer, build, operate, patch, troubleshoot
  • Appliances and application environments requiring high touch, white glove support
  • Experience, flexibility, and the ability to think outside the box
  • Anticipation is that this sector of support will grow Required Skills:
    • 3 or more years production support engineering experience
    • Hands on experience with Azure
    • Must be willing to provide on call support as part of an as needed rotation
    • Hands on experience in scripting, specifically with Azure PowerShell and Azure CLI
    • Hands on experience with JSONDesired Skills:
      • 5 or more years production support engineering experience
      • Windows Operating System, IIS and .NET application integration experience
      • Hands on with AWS
      • Agile environment experience
      • RedHat Linux, Windows, variants
      • Knowledge on CICD tools
      • Good knowledge of networking fundamentals
      • Persistent problem solver - owns issues until full resolution
      • Effective with time management and expected deliverables
      • Exceptional communication skills; both written and verbal with great attention to detail Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:Role Summary: - The Azure Cloud Support Engineer is responsible for day to day support of our enterprise cloud operating environment. - This person will work on a high performing team providing 24 x 7 x 365 coverage. - The Cloud Support Engineer has the opportunity to work with cutting edge technologies while solving some of the most unique challenges within the Cloud environment. - Additional Responsibilities include:
        • System Design - The process of defining and documenting the hardware, software, infrastructure components, modules, interfaces, scalability, and high availability solutions that meet specified business development & Application Integration requirements
        • Incident troubleshooting, analysis, and resolution for web applications
        • Day-to-day administration includes installation, testing, tuning, upgrading and loading patches, and troubleshooting server problems
        • Installation of home grown and vendor software, documenting the steps and promoting to upstream teams for deployment
        • Supporting issues with deployments in the upstream environments
        • Bridge the gap between current processes and cadence to Bank of America process and cadence
        • Design, engineer, build, operate, patch, troubleshoot
        • Appliances and application environments requiring high touch, white glove support
        • Experience, flexibility, and the ability to think outside the box
        • Anticipation is that this sector of support will grow Required Skills:
          • 3 or more years production support engineering experience
          • Hands on experience with Azure
          • Must be willing to provide on call support as part of an as needed rotation
          • Hands on experience in scripting, specifically with Azure PowerShell and Azure CLI
          • Hands on experience with JSONDesired Skills:
            • 5 or more years production support engineering experience
            • Windows Operating System, IIS and .NET application integration experience
            • Hands on with AWS
            • Agile environment experience
            • RedHat Linux, Windows, variants
            • Knowledge on CICD tools
            • Good knowledge of networking fundamentals
            • Persistent problem solver - owns issues until full resolution
            • Effective with time management and expected deliverables
            • Exceptional communication skills; both written and verbal with great attention to detail Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: Role Summary: - The Azure Cloud Support Engineer is responsible for day to day support of our enterprise cloud operating environment. - This person will work on a high performing team providing 24 x 7 x 365 coverage. - The Cloud Support Engineer has the opportunity to work with cutting edge technologies while solving some of the most unique challenges within the Cloud environment. - Additional Responsibilities include:
              • System Design - The process of defining and documenting the hardware, software, infrastructure components, modules, interfaces, scalability, and high availability solutions that meet specified business development & Application Integration requirements
              • Incident troubleshooting, analysis, and resolution for web applications
              • Day-to-day administration includes installation, testing, tuning, upgrading and loading patches, and troubleshooting server problems
              • Installation of home grown and vendor software, documenting the steps and promoting to upstream teams for deployment
              • Supporting issues with deployments in the upstream environments
              • Bridge the gap between current processes and cadence to Bank of America process and cadence
              • Design, engineer, build, operate, patch, troubleshoot
              • Appliances and application environments requiring high touch, white glove support
              • Experience, flexibility, and the ability to think outside the box
              • Anticipation is that this sector of support will grow Required Skills:
                • 3 or more years production support engineering experience
                • Hands on experience with Azure
                • Must be willing to provide on call support as part of an as needed rotation
                • Hands on experience in scripting, specifically with Azure PowerShell and Azure CLI
                • Hands on experience with JSONDesired Skills:
                  • 5 or more years production support engineering experience
                  • Windows Operating System, IIS and .NET application integration experience
                  • Hands on with AWS
                  • Agile environment experience
                  • RedHat Linux, Windows, variants
                  • Knowledge on CICD tools
                  • Good knowledge of networking fundamentals
                  • Persistent problem solver - owns issues until full resolution
                  • Effective with time management and expected deliverables
                  • Exceptional communication skills; both written and verbal with great attention to detail Shift:1st shift (United States of America) Hours Per Week: -40

Keywords: Bank of America, Richardson , Cloud Support Engineer (Azure) - Core Technology Infrastructure, Engineering , Richardson, Texas

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