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Product Support Engineer - Wireless

Company: Infinity Consulting Solutions
Location: Richardson
Posted on: March 21, 2020

Job Description:

Job Description - Product Support Engineer - Wireless PRODUCT SUPPORT ENGINEER - WIRELESS FULL-TIME POSITION RICHARDSON, TX THE POSITION ICS is looking for a Product Support Engineer, with experience in Telecom and Network Communications industries, to join our client's team in Richardson, TX! You will work with technical teams and external customers to deliver custom, end-to-end network integration and management solutions to their clients globally! WHAT YOU'LL DO Provide and support customer lab and customer markets for New Feature verification and validation Train internal company membersteams (e.g. Knowledge Delivery, Sales Engineers, etc.) on wireless productssolutions prior to release Creates and validates wireless productsolution test planstest cases Coordinates lab evaluations by researching parts and test equipment needs for trials, installationturn-up of productsolution and perform tests ensuring successful operation of the productsolution Reviews and provides input to User Manual documentation to ensure accuracy Provide tier-three technical support on the product solutions Proactively identify and troubleshoot hardware and software technical problems Troubleshoot, identify and resolve customer issues for Wireless product solutions Coordinates with other departments, as needed, to solve customer problems Analyze system logs, KPIs, Stats, performance issues, etc for mission critical wireless systems. Perform system analysis on a wide range of network technologies including, 3G, LTE, LTE-Advanced, 3GPP NR, etc Work independently and skilled at knowing when to utilize additional resources andor escalate Communicates with customers about problems ensuring feedback is comprehensive

Keywords: Infinity Consulting Solutions, Richardson , Product Support Engineer - Wireless, Engineering , Richardson, Texas

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