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Company: SGS Group
Location: Richardson
Posted on: June 21, 2022

Job Description:

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description


Responsible for engaging the general public who were secured by the panelist recruiter to participate in research studies undertaken by the Company.

Job Functions

* Guides panelists through their pre-check in process for all studies.
* Explains the Company's paperwork
* Uses software systems to confirm scheduled appointments
* Resolves discrepancies in appointments which may include conflict resolution
* Controls the flow of panelists for the clinic
* Assists with rescheduling appointments, as needed
* Collects information from clinic, advertising and marketing resources to add to the Company's panelist data base
* Participates from time-to-time in Company marketing events geared to potential panelists
* Provides excellent customer service to panelists and maintains positive interaction with peers and supervisors.
* Assists the shipment deliveries
* Performs other duties or tasks assigned by Clinic Manager and Clinic Supervisors.
* Adheres to internal standards, policies and procedures.


Education and Experience


* High School degree or equivalent
* Minimum one-year telecommunication/receptionist experience
* De-escalation techniques


* Persuasive skills helpful

Knowledge/ Skills/ Abilities

* Language Skills: English
* Mathematical Skills: Basic
* Reasoning Skills/Abilities: Basic
* Computer Skills: Basic computer skills (Microsoft Office including MS Word, Excel and E-mail)
* Ability to navigate multiple software systems while engaging panelists face to face
* Regular work attendance (as scheduled)
* Ability to multi-task, strong attention to detail and organizational skills

Physical/Sensory Demands Frequency Requirements:

* Stand - None
* Move or traverse - None
* Sit - Constantly
* Use hands - Frequently
* Reach with hands and arms - None
* Climb or balance - None
* Stoop, kneel, crouch or crawl - None
* Talk/hear - Frequently
* Taste/Smell - None
* Lift/carry/push or pull - None

Vision Requirement:

* Close vision (Ability to read computer screen for extended periods of time)

Auditory Requirements:

* Ability to talk/hear conversations with panelist, clinic and recruiting staff

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Keywords: SGS Group, Richardson , Receptionist, Administration, Clerical , Richardson, Texas

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