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Senior Operations Project Consultant - Loan Servicing Operations

Company: Bank of America
Location: Richardson
Posted on: January 16, 2022

Job Description:

Job Description:The Senior Operations Project Consultant will act as an objective ambassador leading and supporting the design of the future state servicing processes within Loan Servicing Operations. Drives execution of key strategic initiatives. - - - - - - - - - - - - - - - - - - Areas of focus include:

  • Process Design to reduce variability between lines of business
  • Develop design options that balance risk and reward for senior leaders to opine on
  • Supports the Operations Excellence program
  • Intelligent automation and robotics deployment
  • People/process change
  • Analytics demonstrating change/measurement control planning
  • Supports reporting and analytical efforts to deepen understanding of client experience, process/controls standardization and delivery of a functional-based servicing model.
  • Leads analysis to screen potential improvement targets and manages business development process.
  • Leads the design, development, execution, and continuous improvement of functional reporting and dashboards. Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies business redesign concepts, practices and tools. Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function. Enterprise Role Overview:Responsible for medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area. Required Skills: (Must have these skills to be minimally qualified)
    • 5 plus years' Service and Operations experience
    • 3 plus years' experience with process design and program management
      • Experience with loan accounting systems, and/or client servicing systems platforms
      • Wholesale, Commercial Credit Business -experience
      • Ability to influence stakeholders
      • Strong ability to problem solve and navigate the organization
      • Experience in creating strong business cases of high monetary value
      • Executive level presentation experience Desired Skills:
        • LoanIQ knowledge
        • Bachelor's college degree
        • Wholesale Credit business process knowledge
        • Commercial Credit process knowledge
        • Six Sigma certification, PMP, or Lean Agile certification preferred Other Qualifications:
          • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
          • Excels in working among diverse viewpoints to determine the best path forward.
          • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner.
          • Commitment to challenging the status quo and promoting positive change.
          • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
          • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Full Time 9 am to 5 pmReferral Bonus Amount:0 --> Job Description:The Senior Operations Project Consultant will act as an objective ambassador leading and supporting the design of the future state servicing processes within Loan Servicing Operations. Drives execution of key strategic initiatives. - - - - - - - - - - - - - - - - - - Areas of focus include:
            • Process Design to reduce variability between lines of business
            • Develop design options that balance risk and reward for senior leaders to opine on
            • Supports the Operations Excellence program
            • Intelligent automation and robotics deployment
            • People/process change
            • Analytics demonstrating change/measurement control planning
            • Supports reporting and analytical efforts to deepen understanding of client experience, process/controls standardization and delivery of a functional-based servicing model.
            • Leads analysis to screen potential improvement targets and manages business development process.
            • Leads the design, development, execution, and continuous improvement of functional reporting and dashboards. Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies business redesign concepts, practices and tools. Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function. Enterprise Role Overview:Responsible for medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area. Required Skills: (Must have these skills to be minimally qualified)
              • 5 plus years' Service and Operations experience
              • 3 plus years' experience with process design and program management
                • Experience with loan accounting systems, and/or client servicing systems platforms
                • Wholesale, Commercial Credit Business -experience
                • Ability to influence stakeholders
                • Strong ability to problem solve and navigate the organization
                • Experience in creating strong business cases of high monetary value
                • Executive level presentation experience Desired Skills:
                  • LoanIQ knowledge
                  • Bachelor's college degree
                  • Wholesale Credit business process knowledge
                  • Commercial Credit process knowledge
                  • Six Sigma certification, PMP, or Lean Agile certification preferred Other Qualifications:
                    • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
                    • Excels in working among diverse viewpoints to determine the best path forward.
                    • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner.
                    • Commitment to challenging the status quo and promoting positive change.
                    • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
                    • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.Job Band:H5Shift: -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Full Time 9 am to 5 pmReferral Bonus Amount:0 Job Description: The Senior Operations Project Consultant will act as an objective ambassador leading and supporting the design of the future state servicing processes within Loan Servicing Operations. Drives execution of key strategic initiatives. - - - - - - - - - - - - - - - - - - Areas of focus include:
                      • Process Design to reduce variability between lines of business
                      • Develop design options that balance risk and reward for senior leaders to opine on
                      • Supports the Operations Excellence program
                      • Intelligent automation and robotics deployment
                      • People/process change
                      • Analytics demonstrating change/measurement control planning
                      • Supports reporting and analytical efforts to deepen understanding of client experience, process/controls standardization and delivery of a functional-based servicing model.
                      • Leads analysis to screen potential improvement targets and manages business development process.
                      • Leads the design, development, execution, and continuous improvement of functional reporting and dashboards. Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies business redesign concepts, practices and tools. Processes are within a product or service delivery within a single business unit or department and are typically directed toward improving a single business, product, or function. Enterprise Role Overview:Responsible for medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area. Required Skills: (Must have these skills to be minimally qualified)
                        • 5 plus years' Service and Operations experience
                        • 3 plus years' experience with process design and program management
                          • Experience with loan accounting systems, and/or client servicing systems platforms
                          • Wholesale, Commercial Credit Business -experience
                          • Ability to influence stakeholders
                          • Strong ability to problem solve and navigate the organization
                          • Experience in creating strong business cases of high monetary value
                          • Executive level presentation experience Desired Skills:
                            • LoanIQ knowledge
                            • Bachelor's college degree
                            • Wholesale Credit business process knowledge
                            • Commercial Credit process knowledge
                            • Six Sigma certification, PMP, or Lean Agile certification preferred Other Qualifications:
                              • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
                              • Excels in working among diverse viewpoints to determine the best path forward.
                              • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner.
                              • Commitment to challenging the status quo and promoting positive change.
                              • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
                              • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world. Shift:1st shift (United States of America) Hours Per Week: -40

Keywords: Bank of America, Richardson , Senior Operations Project Consultant - Loan Servicing Operations, Accounting, Auditing , Richardson, Texas

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