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Accounting Product Support Specialist

Company: RealPage
Location: Richardson
Posted on: March 26, 2020

Job Description:

RealPage Outperforms! We are a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns.We are a run fast, have fun and reap rewards type of environment. RealPage offers an engaging work culture that fosters personal and career growth for our employees. We continually reinvent and evolve to meet the needs of the customers we serve through technology and vision. You can feel it in the work we do and the clients that benefit. Our unique company philosophy fosters innovation, excellence and collaboration. The Accounting Product Support Specialist is primarily responsible for providing post-implementation guidance and direction to RealPage Accounting clients. The Specialist should be well versed in the property management industry and have a strong understanding of accounting practices and principles. In addition, the successful candidate must have the ability to effectively comprehend diverse accounting practices among RealPage client base, and work within this framework to offer viable client solutions. The Specialist must listen, acknowledge and advise clients how to most effectively utilize the product to meet their needs while not acting as an accounting consultant impacting client accounting philosophy or direction.Responsibilities include, but are not limited to:

  • Provide courteous, accurate and reliable post-implementation direction to customers
  • Effectively interface between clients, support staff as well as product management
  • Ability to recognize problems and research to identify root cause as well as permanent corrective action measures
  • Excellent time management, issue management, and prioritization skills essential
  • Never lose sight that our customers come firstBachelors degree in business or accounting preferred
    • 3 + years in an Accounting or Financial Analyst role
    • Comprehensive knowledge of generally accepted accounting principles (GAAP) and practices
    • Related experience in a "client facing" analyst or consultant role preferred
    • Must be a self starter, with the desire and ability to work cooperatively in a team setting
    • Ability to effectively interface with clients while representing the Company in a professional manner
    • Ability to understand and offer creative solutions to clients based on related corporate accounting practices
    • Must demonstrate strong customer service attitude
    • Good working knowledge of Microsoft suite of products (Word, Excel, PowerPoint, Access, Outlook)
    • Works well with both staff and management
    • Ability to triage contacts, and rapidly aid customers as needed
    • Must demonstrate ability to work effectively in a multi-tasking environment
    • In-office support of customers, with some travel as needed to customer sites or other RealPage offices and or functions.
    • Must have a strong work ethic, ability to multi-task, comfortable dealing with a wide variety of skill levels, good public relations skills, ability to defuse tense situations and willingness to comply with overall corporate and departmental policy.
    • Desire to increase base of knowledge through increased training and educationICIMS Req ID: 19-5973 Street: 2201 Lakeside Blvd

Keywords: RealPage, Richardson , Accounting Product Support Specialist, Accounting, Auditing , Richardson, Texas

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