CIMD- Marcus by Goldman Sachs- Collections Specialist- Richardson, TX
Company: The Goldman Sachs Group
Posted on: March 21, 2020
MORE ABOUT THIS JOB
CONSUMER (MARCUS BY GOLDMAN SACHS)
The firm s Consumer business, Marcus by Goldman Sachs, combines the
entrepreneurial spirit of a startup with more than 150 years of
experience. Today, we serve millions of customers across multiple
products including lending, deposits, financial tools, and our
partnership with Apple on Apple Card. We use innovative design,
data, engineering and other core capabilities to provide customers
with powerful tools and products that are grounded in value,
transparency and simplicity. As we build a leading digital consumer
bank and expand into new products and partnerships, we are looking
for leaders and individual contributors to join our team.
RESPONSIBILITIES AND QUALIFICATIONS
* Engage with our borrowers with the highest level of respect and
* Work cooperatively and conversationally with our borrowers to
resolve a delinquency
* Determine the reason for delinquency and best course of action to
assist our borrowers
* Document all collection efforts for accounts in accordance with
established procedures and compliance policies
* Communicate professionally and regularly with leadership and
peers on status of accounts, escalations in accordance with
* Ensure all accounts in assigned lists are managed accurately and
* Work in a blended (inbound/outbound) environment
* Quality is measured through call recordings and account
* Sales, service or collections experience
* High School Diploma or GED
* Strong understanding of customer service delivery
* Must be self-directed, detail oriented, driven, able to work
independently in a team-oriented and fast-paced environment
ABOUT GOLDMAN SACHS
CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)
The Consumer and Investment Management Division includes Goldman
Sachs Asset Management (GSAM), Private Wealth Management (PWM) and
our Consumer business (Marcus by Goldman Sachs). We provide asset
management, wealth management and banking expertise to consumers
and institutions around the world. CIMD partners with various teams
across the firm to help individuals and institutions navigate
changing markets and take control of their financial lives.
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help
our clients, shareholders and the communities we serve to grow.
Founded in 1869, we are a leading global investment banking,
securities and investment management firm. Headquartered in New
York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're
committed to fostering and advancing diversity and inclusion in our
own workplace and beyond by ensuring every individual within our
firm has a number of opportunities to grow professionally and
personally, from our training and development opportunities and
firmwide networks to benefits, wellness and personal finance
offerings and mindfulness programs. Learn more about our culture,
benefits, and people at GS.com/careers.
We re committed to finding reasonable accommodations for candidates
with special needs or disabilities during our recruiting process.
The Goldman Sachs Group, Inc., 2020. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer
Keywords: The Goldman Sachs Group, Richardson , CIMD- Marcus by Goldman Sachs- Collections Specialist- Richardson, TX, Accounting, Auditing , Richardson, Texas
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